Front Desk Manager NF3

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines their families and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel civilian employees contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Supervises employees to include: assigning and distributing work coaching counseling tutoring and mentoring employees; recommending and disapproving leave recommending personnel actions completing performance reviews and training employees. Interviews applicants and recommends selections to manager. Keeps abreast of and actively supports the principles of the EEO program and prevention of sexual harassment. Must be alert to alcohol abuse and take appropriate action.
Performs administrative duties including but not limited to gathering and combining statistical data from each shift scheduling group reservations etc. Monitors the assignment of tenants to available quarters. Provides training to leads and desk agents in areas of front desk operations including but not limited to customer relations proper telephone techniques administration and technical responsibilities as well as branch policies and procedures as it relates to front desk duties. Responsible for creating and posting schedules ensuring proper coverage of all shifts.
Participates in regular or periodic surveys to identify front desk requirements or deficiencies and prepares various reports as they relate to front desk operations.
Conducts and ensures the efficient operation of the front desk. Maintains registration log of all request for future occupancy and answers e-mails pertaining to advance reservations. Assigns and escort guest to their rooms explains facilities available and when directed inspects rooms and common areas for service ability and cleanliness. Keeps records and prepares reports pertaining to advance reservations.

Maintains custody of supplies furniture and equipment as it relates to front desk operations. Checks guests in and out of facility. Accepts reservations both in person and by phone consistent with Hotel Management System Epitome. Answers telephone inquiries about billeting functions such as space available fees and general information regarding base activity accommodations. Accepts and applies payments to guest folios; prepares statements when billeting is not available.
Maintains all folios in updated and accurate manner in accordance with current instructions. Post all each day. Conducts and monitors audit reports posting transactions by individual categories i.e. individual reservations guest locator available rooms and housekeeping reports etc. Records all MasterCard Visa and American Express charges in ledger. May be required to verify monies handled daily and prepare a Daily Activity Report. Coordinates with both housekeepers and maintenance section ensuring complaints repairs or special request by guest are identified. Provides follow-up assistance with guest if necessary.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers smiles and makes eye contact. Asks questions to determine verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher level supervisor or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards and any injury occupational illness and/or property damage resulting from workplace mishaps to the immediate supervisor.

This is a white-collar position where occasional lifting up to 20 lbs may be required.

Requirements

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Three years experience in hotel operations reception or other related environment. Must be able to operate a property management system to input codes and prepare reports. Must be able to accurately handle and count money.

An equivalent combination of education and experience may be substituted for the qualifications above.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race age color religion national origin sex GINA political affiliationmembership or non-membership in an employee organization marital status physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).For all positions requiring access to firearms or ammunition the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760 Qualification to Possess Firearms or Ammunition before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s) if applicable.

*If prior military DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees whether on or off duty cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace and Marines sailors and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with TA stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Manager