Transcon Supervisor

Transcon Supervisor

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

We encourage you to explore our website to learn more about our company and culture.

Job Description

Review and support with day-to-day quotations

Allocate workloads within team to ensure smooth operations during peak activity or staff absence

Monitor workboards to ensure internal KPIs are met e.g. timely data entry

Build and maintain strong relationships with customers.

Maintain strong business partnerships with Service Providers

Monitor invoicing and BNP report where needed

Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations

Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team

Be continuously open and positive to implementing new system changes and enhancements with the team

Oversee and ensure compliance with Expeditors Operational Process Standards

Assist the Manager with EPE's on the department in line with the 3+1 Initiative.

Assist the Manager with key staff with goal setting and monitoring development.

Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.

Support the manager and or the sales department where needed:

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.

Write with pencil/pen/marker

Functions performed primarily while seated at desk

Expeditors Key Performance Expectations

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture:

Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development:

Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Supervisor Job-Specific Performance Expectations:

Employee Development (Supervisor, All):

In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.

Financial Excellence Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.

Operational Excellence In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics. Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members.

Business Development Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.

Qualifications

4 years of industry specific knowledge

Inventory management and accounting knowledge

Self-reflecting and open to feedback

Initiative and ability to work in autonomy

Proven leadership attitude and background

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Conflict resolution

Listening skills

Providing feedback

Teamwork

Building team environment

Coaching for development

Customer focus

Managing meetings

Problem solving

Process improvement

Time management

Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)

English language proficiency

Global Logistics Industry knowledge

Additional Information

Starting Pay $57K + bonus or commission. Est $75k+ annual

Located onsite at 12200 E Iliff Ave, Aurora, CO 80014, USA

Expeditors offers excellent benefits for our full-time employees:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Work from Home Days (26)
• Commuter Benefit
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
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