Customer Care Training Manager
Super Care, LLC
Job Description
Job Description
“Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Who We Are:
SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S., serving the healthcare needs of our ever-growing patient population for over 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions that enhance the quality of life for our patients. Our commitment to clinical excellence and operational integrity has made us a trusted partner for healthcare providers nationwide.
What We’re Looking For:
The Customer Care Training Manager is responsible for leading the strategy, design, development, implementation, and continuous improvement of all training and education programs supporting SuperCare Health’s Customer Care organization. This role serves as the primary owner of the Customer Care training ecosystem, ensuring team members possess the knowledge, skills, and competencies necessary to deliver exceptional patient, referral source, and customer experiences.
Reporting directly to the Vice President of Customer Experience, the Customer Care Training Manager partners closely with operational leaders, Quality Assurance, Compliance, Revenue Cycle, Clinical Operations, and Subject Matter Experts (SMEs) to develop and maintain comprehensive onboarding, role-based, continuing education, systems, process, and leadership development programs. They lead the Customer Care Trainers of each respective vertical and ensure the effective deployment of their trainings.
This position is responsible for the full training lifecycle, including needs assessment, curriculum development, facilitation strategy, SME deployment, learning management administration, performance measurement, and ongoing optimization of learning programs that drive employee effectiveness, quality outcomes, patient satisfaction, and operational excellence.
What You’ll Do :
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