Sr. Manager, Accessibility Services-Sign Language

Senior Manager, Accessibility

The Senior Manager, Accessibility is responsible for interpretation and application of the regulations of Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, and College policies and provisions for accommodation of Dallas College students with disabilities. The Senior Manager collaborates with other offices on campus, such as Academic departments, Admissions, Student Life, Information Technology, and Academic Affairs, to support students with disabilities in realizing their academic potential.

Required Knowledge, Skills, and Abilities

• An understanding of contemporary issues in higher education is required through professional development activities.
• Ability to maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees.
• Demonstrated success working with diverse communities.
• Strong ability to work effectively and collaboratively with administration, faculty, students, staff, and other constituent groups and partners, both within and outside Dallas College.
• Knowledge of applicable laws and regulations regarding student accessibility and the Americans with Disabilities Act.
• Excellent time management, and organizational and problem-solving skills.
• Knowledge and understanding of student development theory and programs; knowledge of student due process policies/procedures; knowledge and understanding of the current issues and trends in student affairs and student development.
• Experience in assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community network

Key Responsibilities

• The Senior Manager develops goals and objectives for staff interpreters, monitors the assigned budget and provides monthly reports; collaborates with students and staff to discuss and assess individual needs.
• Coordinating the scheduling and assignment of CART (Communication Access Real-Time Translation) and Sign Language Interpreters.
• Evaluates prospective Sign Language Interpreters and CART Captioners.
• Assists with hiring and contracting qualified interpreters and transcribers.
• Schedules and assigns Sign Language Interpreters and CART Captioners in response to requested accommodations.
• Promotes an inclusive team environment with an emphasis on fostering high quality professional skills and client services.
• Receives and reviews invoices from independent contractors.
• Monitors service expenses and works within assigned budget.
• Develops regular reports as requested by the Director of Accessibility.
• Collaborates with practitioners in Accessibility Services on interpreting and transcribing services.
• Assess student needs, adjusting services as needed.
• Collaborates with students and faculty members to effectively problem solve classroom issues with Sign Language Interpreters and CART Captioners.
• Provides awareness training and coaching to students and/or instructors on issues related to Deaf culture and communication access.
• Maintains contact with national organizations and other post-secondary institutions to keep abreast of current issues and changes in the field of interpreting and transcribing services.
• Implements best practices and maintains a high quality of interpreting and transcribing services.
• Strong interpersonal and communication skills, listening, orally and written; to work with individuals within the Dallas College community.

• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Bachelor's degree preferred. Official transcripts required.
• Board for Evaluation of Interpreters (BEI) certification preferred - Four (4) years of related experience.
• Knowledge of sign language used by consumers.
• Knowledge of the unique needs of students in an educational setting.
• Special licenses or certifications such as registered nurses (RN), CPR, etc., will be required depending on the nature of the position.
• Excellent interpersonal relations skills.
• Position is eligible for flex work with supervisor approval.
• Bilingual preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Applications Deadline August 31, 2026