Account Management Specialist

Job Title Account Management/Inside Sales Specialist Job Description We are seeking a dedicated professional to support our mid‑west sales team and their customers. This role involves interacting with customers to provide information on products and services, collecting and entering orders, and ensuring customer satisfaction through timely communication and problem resolution. Responsibilities Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collect and enter orders for products. Field customer questions and complaints, forwarding issues to the appropriate specialist or staff when necessary. Ensure that appropriate actions are taken to resolve customers’ problems and concerns. Maintain customer accounts. Provide timely communications to all internal departments and external customers. Manage and provide solutions to customer inquiries. Initiate and facilitate the customer complaint process. Process returns and issue credits in a timely manner. Collaborate with sales and purchasing to verify requirements are met. Manage order backlog to avoid stockouts. Track and manage customer forecasts. Update system with all relevant information collected during customer service activities, including new customer details. Essential Skills 2-3 years of customer service experience, ideally from a packaging or manufacturing industry. Experience with ERP systems, with a preference for Macola, but any ERP experience will suffice. Strong attention to detail and professionalism. Strong skills in Microsoft Office. Experience in account management and building customer relationships. Additional Skills & Qualifications Experience in packaging, manufacturing, or distribution companies is ideal. Recent graduates with a bachelor’s degree and customer‑facing experience in environments such as restaurants, coffee shops, or bars are also considered. Work Environment This position is based in Cleveland and will require onsite presence during the training period of six months. After successful completion of training, a hybrid work arrangement may be offered. The company prides itself on maintaining strong relationships and a family‑oriented culture. Job Type & Location This is a Contract to Hire position based out of Cleveland, OH. Pay And Benefits The pay range for this position is $20.00 - $25.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cleveland, OH. Application Deadline This position is anticipated to close on Jun 18, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. #J-18808-Ljbffr