IAM Analyst

Overview:


TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American organization that operates Texas's electrical grid, the Texas Interconnection, which supplies power to more than 25 million Texas customers and represents 90 percent of the state's electric load. Our client is the first independent system operator (ISO) in the United States and one of nine ISOs in North America. Our client works with the Texas Reliability Entity (TRE), one of eight regional entities within the North American Electric Reliability Corporation (NERC) that coordinate to improve reliability of the bulk power grid. Our client is a membership-based 501(c) nonprofit corporation, and its members include consumers, electric cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers), and municipally owned electric utilities.


Job Title: IAM Analyst

Location: Taylor, TX, 76574

Duration: 24 Months

Job Type: Temporary Assignment

Work Type: Hybrid

Job Description:

Job Summary:

• The IAM Analyst will support the Identity and Access Management (IAM) Services team in their routine operations. Responsibilities include assisting with Quarterly and Annual Access Reviews, processing ServiceNow and JIRA tickets, and handling multi-factor authentication RSA SecurID tasks.
• The role requires the ability to multitask and achieve results by collaborating with both internal and external departments. Familiarity with ticketing systems and the ability to work alongside various teams across the organization are essential.

Essential Job Duties & Responsibilities:

• Assist with Quarterly and Annual Reviews
• IAM JIRA Project(s)-Processing tickets associated with following projects
• Identity and Access Management (IAM)
• IT Change Management (ITCM)
• 306- IT Identity and Access Management
• Monitor dashboards
• IAM Administration
• RSA Administration
• Monitor IAM mailbox for troubleshooting and miscellaneous requests
• Update IAM documentation as required

Qualifications & Work Experience:

• Experience working with incident management systems, with preference for JIRA and ServiceNow as ticketing systems.
• Familiar with SQL
• Energetic and quick to learn new concepts.
• Superior attention to detail.
• Ability to multitask effectively in a fast-paced environment.
• Able to take initiative and work both independently and as part of a team.
• Knowledge of Active Directory.
• Excellent customer service skills, along with strong written and verbal communication and facilitation abilities.
• Strong emphasis on quality and efficiency.
• Experience with MS Office Suite.

Education:

• A degree in Computer Science or a related field, or an equivalent combination of education and experience, is required.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.