System Support Specialist

Looking for an opportunity to make an impact? Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Leidos has an opening for a System Support Specialist (SSS). This position is responsible for providing troubleshooting assistance and problem resolution for computer systems in a variety of environments. The candidate will deliver, install, and troubleshoot hardware, operating systems, software, and integration issues for Personal Computers including Apple devices under the direction of the NEST MSFC Center Operations Manager. Primary Responsibilities Deliver all new services to customers including mobile, print and computer services Troubleshoot and resolve customer issues assigned to the employee Interact daily with NASA customers to provide consult on NEST services Initial problem identification and troubleshooting of system problems and primary interface to NASA customers Provide system support and guidance to adjust or obtain services Assist end users with hardware and software requests Required Qualifications High School Diploma or GED 4 years of Information Technology (IT) Support experience Professional communication skills – writing and verbal Experience with Windows Operating System (current versions) Experience with Mac OS (current versions) US Citizenship is required and able to obtain Public Trust security clearance Preferred Qualifications Knowledge and experience with NASA desktop compute environment and software suite Usage of ServiceNow for handling Incidents and Service Request The pay for this position is $31.45 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr COMFORT SYSTEMS