Inside HVAC Technical Consultant

Lennox National Account Services

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

What's in it for you?

• Competitive Pay with weekly payroll
• Overtime available to increase earnings potential.
• Company paid vacation, personal days & holidays.
• Company vehicle, phone, PPE and uniforms provided.
• Ongoing Training and Development

Benefits: For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

What Drives Success

Under direct supervision, provides basic technical troubleshooting assistance to internal service technicians and other field personnel to resolve technical system issues.

Duties include, but are not limited to:

• Provides basic remote troubleshooting and installation assistance of HVAC/R equipment.
• Troubleshoots issues with circuits, components and controls to guide caller to the appropriate resolution.
• Provides technical documentation to internal service technicians and other personnel.
• Guides caller to the appropriate field personnel if first-hand attention is required.
• Documents call information into the call-tracking database in the event additional follow-up is required.

What We Are Looking For

• High school diploma or an equivalent combination of education and experience.
• 5+ years' experience in installation and service of HVAC equipment
• Strong verbal and written communication skills
• Analytical ability and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Word, Excel, data entry
• Must be able to prioritize work, work on multiple tasks and maintain organization
• Must be self-directed, excellent customer service skills.

What We Offer

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $55,000 $73,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company's applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.