IT Support Specialist III Specialized

IT Support Specialist III

This is a production support role. This group provides 24/7 support for critical applications. If there are any hiccups or failures, it would be this group's responsibility to figure out what went wrong. Works closely with shared services and dev teams - works with various teams to resolve the issue. Timing is of the essence as downtime is impactful for the business. The client is seeking an IT Support Specialist III to provide support for complex applications by creating and developing software solutions to application errors reported. The IT Support Specialist provides end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.

Job Responsibilities:

• Provision access to users.
• Address security issues such as ID and Password.
• Log interactions and escalate as needed.
• Follow up on escalated issues.
• Direct customers to guides and training resources.
• Update training materials.
• Perform emergency setup and configuration for customers.
• Provide training to customers in routine program operation.
• Monitor the system for errors, bug, and potential performance enhancements.
• Analyze and resolve technical problems raised by external customers via phone, web chat, email, and fax.

Qualifications: Bachelor's degree in computer programming or equivalent training required. 5-7 years experience required. Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage ones time.