Service Drive Manager Colorado Market

Asbury Automotive is seeking an experienced Assistant Drive Manager to join their team in the Colorado Market! Must have a successful track record of CSI, Growth, and Video MPI! Compensation:$160,000- 180,000 annually (wage is comprised of base salary and commission to be determined as part of pay plan), massive opportunity for a growing market! Work Hours: Full Time work schedule.Pay and Recognition:Paid holidays & paid time offWeekly/Semi monthly pay based on market Paid trainingInsurance / Retirement:Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Health savings Flex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchLearning and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunitiesAdditional advantages:Employee assistance programEmployee discounts on vehicle purchases, parts and service repairs Scholarship awards Opportunities to join our community service initiativesAggressive Employee referral program with bonus opportunitiesDo you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Drive Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-servicing experience. The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane. Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashionActively promote good morale and good relationships among the dealership associates. Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time managementAssist in maintaining manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scoresAct as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSIMotivate the service advisors to provide consistent value for the dealership’s customer.Monitor advisors’ daily productivity, give feedback and formulate plans for improvementAssist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and qualityMonitor advisors’ interaction with customers on the drive and telephone for effectivenessAssist in forecasting goals and objectives for the department and strive to meet themWork with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobsWork with shop foreman to ensure customers vehicles are serviced properly and in a timely mannerAttend manager meetings and conduct service dept. meetings as directedAddress and resolve customer concernsAssist in motivating, training and developing employeesStrong verbal and written communication is requiredMust be able to manage in a fast paced work environmentMust be able to manage a team, motivate and developExperience with CDK or other automotive software is a plusMust have three plus years in an Automotive Service DepartmentMust have three plus years as an Automotive Service Writer/Assistant Service ManagerMust be at least eighteen years of ageMust have a valid Driver’s LicenseMust be able to pass pre-employment screening (background & drug test)Applications will be accepted and candidates evaluated on an ongoing basis until the position is filled. INDMANGERJobFamilyServicePayTypeSalary