Director of Revenue Operations

Director of Revenue Acceleration Please Note: This is an on‑site position located in Atlanta, GA. Crisp is committed to supporting candidates by offering relocation assistance for qualified applicants who require moving to the Atlanta area. About the Role Crisp is the #1 law firm growth company in America. We help committed law firm owners differentiate their firms, amplify their brands, and dominate their markets through transformational coaching, world‑class video, and relentless digital marketing. Crisp is currently at $55M in revenue and targeting $100M. The primary constraint on that growth is not the product or the sales process. It is commercial infrastructure. The lead‑to‑cash function today operates across fragmented tools, inconsistent data, and manual workflows. As Director of Revenue Acceleration , you will be responsible for changing that. This is a Director‑level position reporting directly to the Chief Commercial Officer. The successful candidate will inherit a small team and take end‑to‑end ownership of revenue operations, from first marketing touch through collected payment. The scope includes technology selection and implementation, process design, performance reporting, and AI‑powered sales intelligence. This is an operational leadership role, not an advisory one. The right person for this role has been involved in Lead 2 Cash and is excited by the chance to build a best‑in‑class version here. You want to own it and build it, you want to make the decisions and own the execution. You have an outcome focused mindset and every decision you make is in support of increasing efficiency or effectiveness for our sales team. You are open to more risk/reward in your compensation that might be typical for this kind of role. What You’ll Own: 1. Full Funnel Ownership This role carries accountability for performance metrics at every stage of the revenue funnel, from initial paid impression through collected payment. 2. Client Journey Architecture Crisp's sales process is structured around three key virtual touch points. A significant part of this role involves ensuring that the journey between those touch points is deliberate, connected, and commercially purposeful. Prospective clients should arrive at each meeting already familiar with Crisp's work, already persuaded by the evidence, and ready to engage at a deeper level. That outcome does not happen by accident. This function is responsible for designing and operating the full client journey infrastructure, from initial market warm‑up through to signed agreement. Content creation sits with the marketing team. Process design, distribution, sequencing, and performance measurement sit here. 3. Onboarding & Sales Education Get our reps up to speed quickly and continue their education throughout their time with us. 4. AI‑Powered Sales Intelligence Crisp is investing in AI‑powered sales intelligence as a core part of its performance management infrastructure. This role leads that effort. 5. Team Leadership This role inherits a small Revenue Operations team on day one. The Director is responsible for the output and development of that team, and for building the function's capacity as the business scales. 6. Reporting and Executive Visibility This role owns the weekly revenue dashboard reviewed by the CCO and the broader leadership team. Data accuracy and actionable insight are both non‑negotiable. When gaps or problems are identified, the expectation is that they are surfaced promptly and resolved. What We’re Looking For: The ideal candidate is highly metric‑driven and process‑oriented, with demonstrated experience building revenue operations infrastructure for a services or professional services business. Strong candidates will bring the following: Detail orientation: A disciplined approach to data accuracy, with a strong instinct for identifying gaps or inconsistencies in reporting before they affect decisions. Full funnel fluency: Demonstrated experience owning metrics across the complete revenue funnel, from paid acquisition through close, with the ability to understand the relationship between individual variables and overall conversion. Technology depth: A track record of evaluating, selecting, implementing, and retiring revenue tools with a clear rationale grounded in business outcomes rather than platform familiarity. AI fluency: Practical experience applying AI tools in a revenue operations context, with a grounded understanding of where these tools add genuine leverage and where they do not. Professional services background: Experience building revenue operations for a services business, coaching program, membership organization, or comparable model. Selling transformation and outcomes to sophisticated buyers requires a different operational approach than feature‑led software sales, and the ideal candidate has built systems that reflect that distinction. Infrastructure‑building experience: A proven ability to take a fragmented or partially‑built revenue operations function and establish consistent, scalable processes over time. Team leadership: Experience managing a small team, setting clear performance expectations, and developing individual contributors within a high‑standards environment. Candidates whose experience is primarily in SaaS revenue operations are unlikely to be a strong fit. Crisp's buyer is a law firm owner making a significant, transformation‑oriented investment. The revenue operations infrastructure needs to be built around that sales motion. Why This Role: This is a Director‑level position with full functional ownership from the outset. The scope and authority are appropriate to the title. The role comes with an existing team. The expectation is to develop and grow that team as the function matures. The position reports directly to the CCO, providing close alignment with commercial strategy and efficient decision‑making. Budget is available to build the right technology stack. The expectation is thoughtful tool selection and disciplined implementation, not cost‑cutting. Crisp is the category leader in law firm growth, and the revenue infrastructure built in this role will directly support the firm's path to $100M and its broader national expansion. This is an in‑person role based in Atlanta. Crisp operates as a highly collaborative team, and the CCO believes this function is best built from within the building. Benefits: 100% Company Paid Health/Vision/Dental. 4% 401K Match. Generous Paid Time Off. Paid Parental Leave for New Parents. Paid Relocation for Non‑Local Candidates. About Crisp At Crisp, we’re on a mission to make a $100B impact by helping 10,000 law firms grow their revenue by $10,000,000 each. As North America’s #1 law firm growth company, we've achieved proven product‑market fit, built a nationally recognized brand, and established ourselves as leaders in legal marketing and business coaching. Our rapid growth (1470%+ in the past three years) has earned us a spot on the Inc. 5000 List for seven years and recognition as one of Atlanta’s fastest‑growing companies for nine consecutive years. We’ve also cemented our position as an industry leader across all verticals with the #1 best‑selling book in the legal category, The Game Changing Attorney, the #1 podcast for legal market leaders, The Game Changing Attorney Podcast, and the #1 law firm growth conference on Earth, the Crisp Game Changers Summit. If you’re looking for a place to work with unmatched opportunities for growth, industry‑leading compensation and benefits, and the chance to make a real, tangible impact on the legal industry, Crisp is the place for you. Please apply directly—reaching out to the hiring manager or other Crisp team members won't improve or fast track your application. #J-18808-Ljbffr