Vehicle Specialist

Vehicle Specialist

The Vehicle Specialist is responsible for working with indirect lending, retail branches, customers, dealerships, and motor vehicle departments to ensure the perfection of liens, collection of chargebacks, and processing of totaled vehicle claims; resolving title and lien issues, and tracking the status of titles and UCC-1s.

Essential Functions

• Partner with third party vendors and agencies
• Review and send customer correspondence
• Ensure accuracy of information
• Master departmental policies and procedures
• Provide exceptional customer service
• Resolve title and lien issues
• File state title work and create UCC-1 filings as applicable
• Track the status of titles and UCC-1s until lien is perfected
• Verify the accuracy of state issued titles and coordinating corrections when needed
• Work knowledge of reports available from within e-title system
• Provide excellent customer and business unit support service
• Maintain knowledge of job specific products and services
• Interact as appropriate with other business units within the bank
• Manage work queues/workflows
• Identify and resolve customer service issues
• Process Letter of Guarantees for totaled vehicles
• Process title transfer and registration requests
• Follow-up on e-title and papering unperfected liens to ensure lien position is recorded and perfected
• Partner with customers, attorneys, insurance companies, and the collections department, where applicable with regards to title issues, insurance claims, and totaled vehicles
• Work with indirect lending, retail branches, customers, dealerships, and motor vehicle departments to insure the perfection of liens
• Administer dealer chargeback process
• Ensure service levels are met
• Recommend improvements to procedures
• Review appropriate departmental records and processes
• Ensure total quality of work performed
• Recommend quality control enhancements
• Maintain a working knowledge of Dealer Services LOS and all associated platforms
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Qualifications

• High School Diploma or equivalent preferred
• 3 - 5 years related banking/lending experience preferred
• 2 - 6 years customer service experience preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.