DATA ENTRY SPECIALIST

DEPARTMENT OF REVENUE Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results. DATA ENTRY SPECIALIST Job Location: Processing Division 1600 W Monroe St Phoenix, AZ 85007 Posting Details: Salary: $32,000 Grade: 13 Closing Date: 10/05/2026 Job Summary: The Data Entry Specialist is responsible for accurately keying tax return information into multiple systems, while following standard operating procedures and customer specific instructions for processing returns. This position maintains site productivity and quality standards, and has basic knowledge of all tax types and systems. Additionally, this role provides quality assurance by reviewing completed production batches of new staff and may assist with training new staff members, as needed. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Job Duties: Data Entry Reviews and interprets the information provided on tax documents and/or images Transfers data from paper formats into computer files, database systems, and/or tax systems using a QWERTY keyboard Verifies information in computer files, database systems, and/or tax systems by comparing it to source documents Maintains and updates daily production reports of data entered Quality Assurance Reviews completed production batches for newer Data Entry Specialists Agency/Department Compliance & Continuous Improvement Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities. Actively contributes to team and individual effectiveness through the following: - o Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated Completes all required training in a timely manner. Participates in assigned work teams as appropriate. Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned. Knowledge, Skills & Abilities (KSAs): Knowledge Understanding terminology relating to Data Entry Processing systems Basic knowledge and understanding of various tax types and systems Skill Effective verbal, written, and listening communication skills Strong 10-key skills, e.g.,15,000+ KPH, 60+ WPM Effective organization and time management skills Effective interpersonal skills and demeanor Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive. Skill in utilizing Artificial Intelligence Systems Ability Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety Ability to be accountable for one’s own work assignments and work collaboratively as part of a team Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem. Ability to learn and apply LEAN/Continuous Improvement concepts, principles and tools Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another Selective Preference(s): Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment. Previous data entry experience Experience with LEAN concepts, principles and tools Pre-Employment Requirements: Employment Verification and Reference Checks State and Federal Criminal Background Check, including fingerprinting Arizona Tax Filing Records Check If applicable, ASEDRA Authorized Driver Identification Check If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) Benefits: Affordable medical, dental, life, and short-term disability insurance plans Participation in the Arizona State Retirement System (ASRS) and long-term disability plans 10 paid holidays per year Vacation time accrued at 4.00 hours bi-weekly for the first 3 years Sick time accrued at 3.70 hours bi-weekly Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). Deferred compensation plan Wellness plans Tuition Reimbursement Infant at Work Program Rideshare and Public Transit Subsidy Career Advancement & Employee Development Opportunities Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: Contact Us: If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at View email address on click.appcast.io *The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. #J-18808-Ljbffr State of Arizona