Player Services Cashier

Player Services Cashier

As a Player Services Cashier, you will facilitate a variety of cash and non-cash transactions, assist guests with rewards program enrollment, and promote casino events and offers. You'll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast-paced gaming environment.

Responsibilities

Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions

Enroll guests in the Status+ Rewards program and issue membership cards

Promote ongoing casino promotions and explain program benefits

Conduct basic player evaluations and outbound scripted calls

Verify and distribute jackpot payments and complete required documentation

Maintain accountability for ATMs, kiosks, and cage transactions

Reconcile daily transactions and ensure accuracy of funds exchanged

Handle guest requests and disputes professionally, escalating when needed

Maintain confidentiality of guest and casino information

Keep work area clean, organized, and compliant with safety standards

Qualifications

High School Diploma or GED required

One year of cash handling or customer service experience preferred

Excellent written and verbal communication skills

Strong mathematical accuracy and attention to detail

Ability to learn and explain casino games, promotions, and amenities

Proficient in computer software relevant to the role

Ability to make sound decisions in guest service situations

Must have and maintain a valid driver's license and liability insurance

Ability to obtain and maintain licensing from the appropriate gaming authority

Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays

Comfortable working in environments with crowd noise and second-hand smoke

About Us

For more than two decades, Cherokee Casino has been Oklahoma's premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Job Info

• Job Identification 32134
• Job Category Finance
• Job Schedule Full time
• Locations West Siloam Springs Casino (OK) (On-site)
• Regular or Temporary Regular

Cherokee Nation Entertainment