Senior IT Support Engineer
Selby Jennings
A growing global financial services firm is seeking a Senior IT Support Engineer to support end users across a fast-paced, enterprise environment. This role will provide hands-on technical support, troubleshoot complex issues, drive automation initiatives, and partner with global technology teams to improve service delivery and operational efficiency. Responsibilities Provide onsite and remote support for hardware, software, mobile devices, and collaboration tools. Troubleshoot Microsoft 365, Windows, identity management, networking, and endpoint-related issues. Support onboarding/offboarding, device deployment, and access management. Assist with automation, process improvements, and technical documentation. Serve as a senior escalation point and mentor junior team members. Collaborate with infrastructure, security, and global IT teams on ongoing projects and initiatives. Boston, MA | Hybrid A growing global financial services firm is seeking a Senior IT Support Engineer to support end users across a fast-paced, enterprise environment. This role will provide hands-on technical support, troubleshoot complex issues, drive automation initiatives, and partner with global technology teams to improve service delivery and operational efficiency. Requirements 5+ years of IT Support, Desktop Support, or End User Computing experience. Strong experience with Microsoft 365, Windows, Azure/Entra ID, and endpoint management tools. Scripting/automation experience with PowerShell, Python, or Bash. Knowledge of networking fundamentals, security tools, and conferencing technologies. Excellent troubleshooting, communication, and customer service skills. #J-18808-Ljbffr
Vacancy posted 2 days ago
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