Field Supervisor, Mission Critical Services

About Us

We offer comprehensive HVAC building automation system facilities and energy solutions. From design to delivery our solutions are tailored to the specific needs of high-profile organizations in commercial buildings data centers industrial facilities and other mission critical sites.

Job Summary

Description
EMCOR Services Aircond Corporation

Job Title: Field Supervisor Mission Critical Services Department: Operations & Maintenance
Reports to: District Manager Mission Critical Services

FLSA Status: Non-Exempt Location: Richmond VA

Company: EMCOR Services Aircond

Company Overview
EMCOR Services Aircond a wholly owned subsidiary of EMCOR Group Inc. is the Southeasts largest provider of commercial and industrial heating ventilating and air-conditioning (HVAC) services. For over 85 years Aircond has delivered comprehensive HVAC solutions to businesses deploying expert field technicians for maintenance repairs and energy-efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group Inc. a Fortune 500 company Aircond combines deep industry expertise with a commitment to innovation and reliability. Today we serve single and multi-site clients with a full spectrum of facility services ranging from HVAC service to complete operations and maintenance solutions. Learn more at .

Position Summary
The Field Supervisor Mission Critical Services serves in a dual role capacity balancing hands-on technical responsibilities with field leadership addition to performing maintenance repairs and supporting facility operations within mission critical environments this position provides field supervision mentorship technical support quality oversight and operational coordination for assigned technicians. The balance between technical and supervisory duties will vary based on operational and customer needs. This role supports the successful execution of preventive maintenance corrective maintenance emergency response and customer service activities across assigned facilities.

The Field Supervisor serves as a key liaison between field team members customer representatives and district leadership helping ensure maintenance activities are performed safely efficiently and in accordance with established procedures customer requirements and mission critical operating standards.
This position is responsible for supporting operational consistency promoting safety assisting with technician development conducting field audits and helping maintain high levels of customer satisfaction across assigned locations.

Essential Duties and Responsibilities include but are not limited to the following:

Operational Support & Field Supervision
This position is expected to divide time approximately equally between hands-on technician responsibilities and Field Supervisor duties. The actual allocation of time may vary based on team size operational demands and priorities and the needs of the business.
Support onboarding training coaching and cross-training initiatives to develop technical competencies strengthen workforce versatility and support team member growth and career progression.
Provide field support operational oversight and technical guidance to technicians to ensure safe efficient and high-quality service delivery across assigned facilities.
Participate in the interview and selection process for prospective hires and support team leadership in the annual performance reviews for assigned team members.
Provide site coverage as needed during team member absences staffing shortages customer escalations or operational events.
Conduct routine field audits and quality inspections to verify maintenance activities meet company customer and mission critical standards.
Oversee operation and maintenance activities involving HVAC-related responsibilities.
Support consistent operational execution across assigned facilities and campuses.
Coordinate maintenance activities and resources to ensure customer commitments are met.
Review preventive maintenance corrective maintenance and service work orders to verify timely completion and proper documentation.
Assist in resolving maintenance operational and technical issues as required.
Support implementation of operational initiatives procedures and service standards established by district and division leadership.
Perform special projects and assignments as requested.

Mission Critical Operations
Support operations within mission critical facilities.
Ensure maintenance activities are performed in accordance with site-specific SOPs MOPs EOPs customer requirements and established operating procedures.
Participate in planned shutdowns equipment startups system transfers and critical maintenance activities.
Assist with operational incident investigations root cause analysis and corrective action implementation.
Verify operational readiness and support emergency response activities as required.
Monitor compliance with mission critical operational standards and customer expectations.
Customer Support & Relationship Management
Maintain regular communication with site contacts and customer representatives regarding maintenance activities service delivery and operational concerns.
Attend customer meetings site reviews and operational discussions as required.
Support customer retention through responsiveness communication and consistent service execution.
Address field level customer concerns and escalate issues to district leadership as appropriate.
Assist in ensuring customer satisfaction objectives are achieved across assigned locations.
Safety & Compliance
Promote a culture of safety and operational excellence.
Conduct routine site inspections to identify unsafe conditions and operational risks.
Perform safety audits to ensure compliance with company policies (e.g. adherence to the Aircond Golden Rules) customer requirements and regulatory standards.
Verify required technician safety documentation certifications and reports are completed accurately and on time.
Attend and support safety meetings training initiatives and corrective action efforts.
Ensure adherence to facility emergency procedures and response protocols.
Comply with all applicable governmental regulations site requirements and company policies.
Quality Assurance & Continuous Improvement
Provide recommendations regarding operational efficiencies service delivery improvements and maintenance best practices.
Assist in the development and maintenance of site-specific checklists inspection processes and maintenance documentation.
Support continual improvement of maintenance programs work processes and service quality standards.
Ensure team members follow established procedures work instructions and operational standards.

Resource Coordination
Assist with inventory control processes and material procurement activities.
Support vehicle equipment and field resource coordination as needed.
Ensure work areas are maintained in a clean organized and professional manner.
Other Requirements
Execute other related duties as needed or assigned to support evolving business priorities.

Qualifications
High School Diploma GED or technical school graduate required. HVAC license preferred.
A minimum of 10 years of progressive experience working with commercial HVAC equipment and building systems. Mission critical or data center experience preferred.
A minimum of 8 years of experience in facilities management building operations or property management environments.
Previous field coordination or supervisory experience preferred.
Strong understanding of preventive maintenance service operations facility management and mission critical environments.
Working knowledge of CMMS platforms Microsoft365 and business management systems (e.g. COINS or similar ERP system preferred).
Universal CFC Certification preferred.
Excellent troubleshooting and problem solving skills.
Ability to read and interpret blueprints drawings and technical documentation.
Strong customer service communication and organizational skills.
Ability to maintain positive working relationships with customers contractors and internal stakeholders.
Ability to travel (out of state on occasion) and work overtime as required.

Pay Range

• The pay range for a Field Supervisor Mission Critical Services is $110000-$120000

Why Join Us

At EMCOR Services Aircond youll be part of a team that values integrity safety empowerment teamwork and continuous improvement. We offer careers where good work is valued respected and rewarded and you will have the ability to make a meaningful impact in a growing organization.

PHYSICAL DEMANDS:
While performing the duties of this job the employee frequently is required to sit and use hands to operate computer keyboard and telephone. The employee is occasionally required to stand walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

This position works in a typical office environment. The noise level in the work environment is usually moderate.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

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Equal Opportunity Employer

As a leading provider of mechanicaland electrical construction facilities services and energy infrastructurewe offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.




EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

Required Experience:

Manager