Insurance Assistance Support Specialist

Insurance Assistance Support Specialist (Healthcare Program Support)

Location: Nashville, TN (Hybrid In Office on Mondays)

Job Type: Contract

Pay Rate: $22/hr

Contract Duration: September 7, 2026 June 30, 2027

Schedule: Monday Friday | 8:00 AM 4:30 PM or 9:00 AM 5:30 PM (CST)

Job Summary

We are seeking an experienced IAP Support Specialist to support a statewide healthcare assistance program by ensuring efficient enrollment, eligibility, and ongoing program participation. This role serves as a key liaison between healthcare providers, case managers, program partners, and vendors to ensure clients receive uninterrupted access to healthcare services and medications.

Key Responsibilities

• Serve as the primary point of contact for program enrollment, eligibility, renewals, and participation support.
• Provide guidance on program policies, documentation requirements, and enrollment procedures.
• Troubleshoot enrollment issues and resolve barriers affecting client access to healthcare services.
• Collaborate with healthcare providers, case managers, vendors, and internal stakeholders to resolve complex cases.
• Manage high-volume inbound and outbound calls and electronic communications.
• Research, document, and follow up on client inquiries while ensuring timely issue resolution.
• Maintain accurate documentation and support quality assurance and continuous process improvement.
• Identify operational issues and recommend process improvements.
• Ensure compliance with HIPAA and applicable program requirements.

Minimum Qualifications

Bachelor's or Master's degree in Health Administration, Public Health, Healthcare Management, or a related field.

Minimum 4 years of customer service experience in healthcare, public health, health insurance, or healthcare administration.

Strong documentation, problem-solving, and organizational skills.

Experience working with Microsoft Office and case management or database systems.

Excellent verbal and written communication skills.

Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Preferred Qualifications

Experience with healthcare assistance or insurance enrollment programs.

Knowledge of healthcare benefits coordination or medication access programs.

Experience supporting state or federally funded healthcare programs.

InstantServe LLC