Specialty Services Counselor

Specialty Services Counselor

Coordinate and schedule all aspects of patient surgeries for ophthalmologists in multispecialty group practice, including pre-operative testing, insurance verification, obtaining pre-authorizations and scheduling post-operative visits. In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling follow-up appointments and/or ancillary testing, obtaining records/authorizations, and performing encounter in patient registration system(s).

KEY RESPONSIBILITIES

• Maintains surgical schedule for surgeons
• Communicates with patients about: scheduling, pre-op testing and visits, insurance requirements, surgical consents, facility ownership disclosure, transportation requirements, financial requirements, financial hardship assistance
• Contacts facilities for scheduling
• Arranges for pre-op testing
• Schedules pre-op visits
• Calls for necessary pre-authorizations
• Coordinates paperwork
• Maintains patient confidentiality
• Attends required meetings

EXPERIENCE:

Minimum Qualifications:

• High School Diploma or GED required
• At least one-year experience working in medical field and counseling of surgical patients preferred
• Experience in ophthalmology or optometry preferred
• Excellent verbal and written communication skills
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Flexible schedule working Monday-Friday

Preferred:

• Over 2 years and up to and including 5 years of experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to read and interpret basic business correspondence
• Strong organizational skills and proven ability to multitask
• Proactive work ethic and self-starter
• Intermediate computer skill

REQUIREMENT:

• Full COVID-19 vaccination is an essential requirement of this role. Azul Vision will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
• Azul Vision requires all new hires and employees to report their COVID-19 vaccination status
• Employees must comply with any state and local masking orders. In addition, when in an Azul building, employees are required to wear a face mask at all times.

Qualifications

• 3-5 years minimum of high-level customer service and/or sales experience.
• Medical experience is a plus.
• College degree is preferred
• Ophthalmic certifications are a plus which includes either ABO or COA.
• Must be able to manage difficult personalities and multiple tasks with care and accuracy.

Azul Vision is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.