Community Services Director

JOB SUMMARY: Serves as the primary contact person for independent living residents following their move-in. Maximizes resident satisfaction in all phases of independent living. Oversees and provides management support to other positions as designated by the Executive Director. ESSENTIAL FUNCTIONS: Treats all information about residents, their condition, and family as well as personnel matters as confidential information. Complies with established Corporate and Departmental policies and procedures, and maintains established standards and practices. Assist residents in adjusting/acclimating to a new living environment. Oversees the services of the independent living residents. Establishes a quality living environment through participation in the Community Residents Association and their various committees, whereby residents can maximize their potential for satisfaction, participation and socialization. Maintains communication with all levels of care in order to achieve appropriate level of care transfers within our community. Coordinates and implements resident orientation programs. Serves as back-up to the marketing department. Assures maintenance, compliance and auditing of resident records in accordance with applicable regulations and corporate/facility policy. Fiscally responsible for the budgets of each department supervised in the areas of staffing and supplies. Responsible for managing, motivating, leading and supervising co-workers who report to this position. Performs other functions as directed by the supervisor. QUALIFICATIONS: At least a high school diploma and 3-years of experience working in a senior residential community. Possesses management experience and ability including skills in written and verbal communication, good judgment and reasoning and coaching. Have compassion, understanding and empathy for older persons. Understands management, delegation and motivational concepts. Must have qualities of leadership, initiative and dependability. Ability to communicate to residents at a level they can understand. Ability to use computer. PHYSICAL REQUIREMENTS: Working conditions are normal for an office environment. Work requires extensive work using a computer. This position has physical and mental aspects of sedentary work in which lifting requirements are minimal. Occasionally required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. BENEFITS & PERKS: As a valued member of our team, you’ll enjoy these exceptional benefits & perks: Paid time off, with an opportunity to cash out each year Tuition reimbursement Health, dental, vision, and life insurance options Retirement contributions Professional licensure reimbursement Want to know more? Visit Homewood Benefits for all the details. #J-18808-Ljbffr