Night Audit Supervisor- HVRW

Night Audit SupervisorHotel Valencia Riverwalk - San Antonio, TX 78205OverviewSalary Range $20.00 Position Type Full Time Job Shift Graveyard Education Level High SchoolDescriptionAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!Come be a part of an AWARD-WINNING TEAM.Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today's passionate travelers. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.JOB SUMMARYEnsuring maximum Front Office/Night Audit operating efficiency. Ensuring guest satisfaction is met, delivering the best guest experience, and overseeing the entire hotel operations as a Manager on DutyShift Requirements:11:00 pm-7:00 am weekdays/weekendsEssential Duties & FunctionsOperational ResponsibilitiesPrepare for any and all guest requestsConvey information and ideas clearlyAssist team members with nightly/monthly assigned dutiesCommunicate situations in the workplace effectively, including anticipating, preventing, identifying, and solving problems as necessaryMaintain composure and objectivity under pressureListen, understand, and clarify the concerns and issues raised by guests effectivelyWork with and understand financial information, data, and basic arithmetic functionsMaintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling, which will vary depending upon the front office needsComplete other duties as assigned by the Front Office ManagerResponsible for assisting in the supervision and performance of all Front office related operations and team membersBecome proficient in the Hotel Operating System, Key system Salto, communication platform Alice, safety system MadeSafe, and phone systemComplete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system, and other Front Office systems and hotel procedures, and rulesComplete all Duties given for Night AuditFollow the checklist for required duties and timelinessCashier functions and handling of cashManagerial ResponsibilitiesCovering as manager on duty during the overnight, assisting with emergency situations/ guest needsContribute positively to the team within the departmentWork with the Front Office Manager and the General Manager to monitor Front Office quality and daily revenueMaintain the integrity of cost controls and proper maintenance of assetsSupervise Hotel Overnight and monitor other departmentsEnsure the quality of the environment is clean and up to standardsHandle special projects and reports in a timely and consistent mannerGuest ServicesCheck guests in and out in a friendly mannerMaintains a friendly, cheerful, and courteous demeanor at all times.Maintain quality control of service to be five-diamondHandle guest situations with problem-solvingAnswer questions, offer information, and assistanceUpdate information in the computer system as neededMaintain an up-to-date knowledge of the surrounding attractions, restaurants, and all concierge services.May need to assist with parking/ retrieving guest vehiclesMay need to assist with room cleaningMay need to assist with luggage assistanceTeam Support and TrainingParticipate in on-going trainingParticipate in mandatory meetings (i.e monthly department meeting)Communication and ReportingCommunicate with other departments to fulfill guests' needsRecord all guest request items and deficiencies into the appropriate tracking system.Be aware of all daily meeting/events and their locations.Safety & ComplianceComply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.Ensure non-guests leave the hotel and/or contact the police to assist with such mattersMust be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryRespond to emergency situations calmly and effectively, per hotel guidelines.Basics:Maintain cleanliness and organization in all work areasDisplay courteous behavior with guests and team membersReport any unsafe conditions immediatelyEnsure hotel equipment is in proper working conditionPerform any additional duties assigned by the supervisorAttend required meetingsPhysical RequirementsStanding/Walking : Constantly At front desk on tile or carpet. Around the entire hotel for daily inspections.Lifting/Carrying : Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.Pushing/Pulling : Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs-100lbs (guests' luggage)Other Physical Requirements:Crouching (bend at knees) : Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.Twisting (knees/waist/neck): Constantly. When working with several people at once, watching for guests, and retrieving material.Reaching (overhead/extension) : Constantly. Passing materials to guests over the front desk counter and reaching for materials in high areas.Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit cards.Working EnvironmentInterior & Exterior: With exposure to weather conditions.QualificationsCandidate ProfileEducation and ExperienceHigh School Diploma or equivalent education requiredHotel Operations or Customer Service preferredCommunicates effectively with others (in person, on the telephone, electronically)Works productively with a teamEffective multitasking skillsComposure and patience under pressureEssential Skills and QualificationsStrong verbal and written communication skillsEffective time management and problem-solving skillsAbility to work well with a team and demonstrate attention to detailExcellent organizational skills and interpersonal abilitiesWorks productively with a teamEffective multitasking skills and the ability to work with a fast paceComposure and patience under pressureTABC CertificationFood Handler's CertificationValid Drivers License is preferredBenefits:Medical, Dental, Life insurancePaid Time OffPaid Community Service DaysClick here to learn moreValencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because