Engagement Specialist

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The CCBHC Linkage and Engagement Provider is primarily responsible for connecting clients, families, and community partners to essential resources. This role includes providing emergency mental health consultations and ensuring follow-up appointments are made when clinically appropriate. The position requires active participation in cross-functional teams and performance improvement initiatives, with a focus on making informed decisions that enhance client care.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide linkage services to clients, families, community partners and referral sources.
• Complete all required documentation and comply with contracts, grants, standards, regulations, and laws.
• Attend staff meetings and maintain appropriate communication with other employees.
• Provide follow-up appointments, Brief Therapy as clinically appropriate, and complete IATP as needed to link individuals with Centerstone services.
• Offer emergency mental health consultations at office locations.
• Participate in training to enhance job-related skills.
• Deliver community education as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of effective communication methods including written, verbal, in-person, and virtual interactions.
• Proficiency in customer service techniques, demonstrated through successful resolution of client inquiries.
• Experience in clinical assessment for mental health and substance use disorders, with examples of diagnostic evaluations.
• Ability to develop and implement problem-solving strategies, illustrated by case studies or specific scenarios.
• Familiarity with electronic health record systems and their application in clinical settings.
• Understanding of mental health regulations and compliance standards relevant to practice.
• Knowledge of community resources and referral processes for clients in need of additional support.

QUALIFICATIONS

Education Level

Bachelor's Degree in Human Services field, or Bachelor's Degree with MHP Status.

Years of Experience

Experience working with the public or a demonstrated interest to work with different population.

Certification/Licensure

Position requires valid driver's license and safe driving record. CPR certification within 90 days of hire.

PHYSICAL REQUIREMENTS

Standing - 20%

Sitting - 80%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.