Merchandise Associate

Merchandise Associate

Serve as a key part of the game-day team at PNC Field by providing a fast, friendly, and accurate point-of-sale service for fans purchasing merchandise during RailRiders events. This role focuses on efficiently processing transactions, handling cash and electronic payments, maintaining a balanced register, and delivering excellent guest service in a lively, high-volume sports environment.

Essential duties and responsibilities include:

• Greet customers in a friendly, energetic, and professional manner.
• Process high-volume transactions quickly and accurately using POS systems.
• Present merchandise to increase sale with add on items
• Issue receipts, refunds, exchanges, or credits as needed.
• Keep current on promotions and sales in store
• Provide guests with information about merchandise, promotions, or venue policies.
• Maintain cleanliness and organization of cashier stations and surrounding areas.
• Handle guest concerns or complaints promptly and professionally.
• Assists with restocking, hanging, tagging, and general store upkeep.
• Maintains store cleanliness, organization, and visual standards.
• Support store lead and management with daily operational tasks.
• Ensure compliance with stadium policies and guest safety regulations.
• Work properly with team members and supervisors.
• Follow company policies and procedures regarding sales, returns, and security.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience:

• Previous customer service or guest services experience preferred.
• Experience in live entertainment, sports, or hospitality settings is an asset.
• Retail experience preferred

Skills and abilities:

• Strong customer service orientation with a cheerful outlook.
• Excellent verbal and interpersonal communication skills.
• Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations.
• Strong attention to detail and ability to anticipate guest needs.
• Ability to work independently and exercise sound judgment.
• Flexibility to adjust to last-minute changes and operational needs.
• Proficiency with computers and tablets; ability to learn new systems quickly.
• Bilingual skills (Spanish/English) are a plus but not required.
• Strong teamwork and collaboration skills.

Working conditions:

Location: On Site

Physical demands:

• Ability to stand for long periods and work in loud, crowded environments
• Ability to lift up to 25lbs
• Willingness to work nights, weekends, holidays, and special events
• Ability to work efficiently under pressure and meet time-sensitive demands

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.