Operations Manager

About Us CHAMPRO is a growing branded manufacturer & distributor of team sports equipment and apparel. We are privately owned and have been delivering high‑value, traditional & innovative athletic equipment and apparel via outstanding, integrity‑driven customer service for thirty‑five years. The company is located in a 200,000 square‑foot distribution center in Bannockburn, Illinois. Position The Warehouse Operations Manager oversees all aspects of warehouse operations, ensuring efficiency, productivity, and compliance with safety and quality standards. This role leads a large team of front‑line employees and supervisors, manages inventory, order fulfillment, key account relationships, scheduling, and process optimization. The Warehouse Operations Manager plays a critical role in driving operational excellence, developing team members, and supporting the organization’s overall objectives through effective leadership and continuous improvement initiatives. Hours: 10 am–7 pm. Key Responsibilities Manage daily warehouse operations, including receiving, storage, picking, packing, and shipping. Lead, train, and supervise warehouse staff and supervisors—overseeing scheduling, performance management, and adherence to safety standards. Develop, implement, and continuously improve warehouse systems, workflows, and processes to ensure timely and accurate order fulfillment. Oversee inventory management, ensuring accurate stock levels and resolving discrepancies or shortages promptly. Coordinate inbound and outbound shipments to maximize space utilization and minimize delays. Collaborate cross-functionally with departments such as Quality Control, Sales, and Customer Service to ensure seamless operations and customer satisfaction. Enforce company and regulatory safety standards, fostering a culture of safety and compliance. Analyze operational data, track key performance indicators (KPIs), and prepare regular reports for senior leadership. Ensure proper maintenance and cleanliness of warehouse facilities and equipment. Identify, troubleshoot, and resolve operational challenges and process bottlenecks. Lead initiatives related to key accounts, including close collaboration with sales partners. Oversee the returns department to ensure timely and accurate processing. Champion continuous improvement using Lean and 6S methodologies. Manage and support cross-departmental projects that enhance operational efficiency. Qualifications & Experience 5+ years of experience in warehouse operations, with at least 3 years in a managerial or supervisory role. Proven ability to lead teams and drive performance in a fast‑paced environment. Strong organizational, analytical, and problem‑solving skills. Experience in distribution or logistics preferred. Working knowledge of shipping logistics and inventory management systems. Proficiency in Microsoft Office Suite and data entry software. Experience with SAP, WMS, RF systems, or related tools preferred. OSHA certification or strong understanding of workplace safety standards a plus. Flexible and adaptable in a dynamic work environment; ability to cover multiple shifts as needed. Excellent written and verbal communication skills; ability to interact effectively with team members, leadership, and customers. Bilingual in Spanish a plus. Physical Demands And Work Environment Requires standing, lifting, and operating warehouse equipment. Exposure to varying warehouse temperatures and conditions. May require extended hours or weekend work as business needs dictate. Company Culture & Benefits We are proud to offer eligible associates a full‑range of benefits including medical, dental, vision, and life insurance, as well as short‑term and long‑term disability, 401(k), profit sharing, paid time off, holidays, and reimbursement toward gym membership fees. Our collaborative atmosphere encourages working together to exceed our customers’ expectations. We are an Equal Opportunity Employer and bring together diverse individuals to develop new and innovative solutions. #J-18808-Ljbffr