Assistant General Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Training & development
• Wellness resources

Assistant General Manager
Restore Hyper Wellness

Restore is seeking an Assistant General Manager with strong leadership skills and a knack for
business development and sales. If you thrive in an entrepreneurial environment and have a
background in the health and wellness or retail landscape, we want to meet you.

As an Assistant General Manager, you’ll play an integral role in supporting Ownership
in cultivating and maintaining the Restore culture. You’ll have the opportunity to assist in
developing a team, training and coaching them to be successful wellness professionals, and
become part of the health and wellness community. This is your chance to join Restore on a
mission to help people do more of what they love through our innovative, science-backed
wellness services.

Key Roles of a Restore Assistant General Manager

People Management
● Assist in cultivating a team environment that provides exceptional customer service
while working with the Ownership to ensure all staff members perform at a high
level.
● Lead and influence staff through motivation and leveraging individual strengths to
ensure customer satisfaction and maximum productivity.
● Assist in the management of disciplinary actions involving all Restore employees.
● Provide in-the-moment feedback and coaching to your team when necessary.
● Oversee the onboarding and training of all new non-medical employees.
● Work with the Ownership to adapt your team to new system procedures,
education and performance expectations.

Operations Management
● Ensure all opening and closing procedures are followed, stepping in to complete as
needed.
● Maintain a safe, clean and secure environment for all guests and employees.
● Continuously improve operational execution through attention to detail and adherence
to Restore operating standards and philosophies.
● Act as the point of reference for general issues/concerns that may arise while the
Ownership is not present.

● Serve as an expert on Restore products and services.
● Operate as an example, coach and guide for the team's technical skills, sales strategy
and orientation toward hospitality and education.
● Work collaboratively with the Owners, Lead Nurse and Operations Team to
improve the store’s overall effectiveness and efficiency.
● Lead on the floor and embody Restore’s core values.
● Proactively identify and address difficult situations, manage conflict confidently and
escalate issues appropriately.
● Make timely and effective decisions regarding customer service issues.
● Work a minimum of one weekend day per week.
● Support Ownership to ensure all company-wide initiatives are executed in
your store.
● Perform additional duties and responsibilities as assigned by and in the absence of the
Ownership.

Sales & Marketing
● Check in with Restore members regularly to ensure they’re achieving their health and
wellness goals.
● Deliver individual sales goals and motivate your team to reach their targets.
● Work collaboratively with the Ownership to manage and exceed all sales goals for
the entire team.
● Manage declined auto-pays and follow up on expiring credit cards.
● Follow up on missed appointments.
● Process freezes/terminations in a timely manner and send email communication to
members.
● Assist the Ownership with store marketing and community outreach.
● Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory,
payroll, cost controls and facility maintenance as set by the General and Regional
Manager.
● Assist the Ownership in planning and leading monthly team meetings.
● Plan and promote special events for the store each month using Restore tools for
effective outreach and community involvement.
● Identify and execute opportunities for corporate partnerships and community impact in
collaboration with the Ownership.

Company Culture

● Represent the brand by embodying Restore’s core values and acting in alignment with
the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
● Create a fun and engaging store culture by ensuring every team member is involved,
valued and recognized for his/her contributions.

Qualities You Need to Succeed as a Restore Asst General Manager
● You’ve obtained an undergraduate degree or higher.
● You love the sales process and have a proven track record of B2B sales.
● You have at least one to three years of management experience.
● You’re passionate about fitness, athletic achievement and general health and wellness.
● Your verbal and written communication skills are on point.
● You’re a numbers person and can deliver action plans based on key metrics.
● You embrace a supportive leadership role and are also a strong team player.
● You’re driven to meet monthly, quarterly and annual financial goals for yourself and
your team.
● You get joy and fulfillment from helping people feel better and live healthier lifestyles.
● You place importance on ethics and integrity and exhibit this every day.

Benefits of Joining Restore
● A competitive salary
● Complimentary and discounted access to Restore’s innovative wellness services
● Vacation time
● Flexible fitness reimbursement
● The knowledge that you’re making a positive impact on people’s lives every day

Now, a Little About Us
Restore Hyper Wellness is the leading retail provider of alternative health and wellness
modalities in the United States. Our goal is to make Hyper Wellness® widely accessible,
affordable, and fun. This means helping people from all walks of life feel better and perform at
a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore as the
#113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the
#1 Hottest Franchise in America.