Studio Manager

About Olfactory NYC:

Olfactory NYC offers a unique, bespoke experience in personal scent creation - allowing guests to combine fine fragrance with their individuality! We partner with world-renowned perfumers and use the highest quality oils to create one-of-a-kind fragrances that are as unique as each one of us.

Our unique experience is changing luxury fragrance retail, and we’re looking for an experienced Studio Manager to lead a team of passionate and outgoing retail associates (‘scent-tologists’) in delivering a best-in-class guest experience through our special scent-creation journey.

What You’ll Do:

As an Olfactory NYC Studio Manager, you’ll set the tone for the energy and success of the store team. Your leadership will drive creativity, motivate your employees and create an energetic environment which will drive revenue and brand awareness. Your responsibilities will include (but are not limited to):

• Leading and supporting associates (Scent-tologists) in delivering the Olfactory guest experience while providing ongoing training, coaching and guidance.
• Driving top-line sales to meet or exceed monthly targets; including e-commerce orders
• Ensure adequate staffing through consistent recruiting and networking efforts, including hiring, training, and developing a customer-centric team
• Managing the Visual Merchandising of the sales floor
• Cultivate community by building rapport with neighboring businesses and local customers
• Ensuring proper execution of company events (In-Studio and Offsites)
• Protecting company assets and minimizing shrink by ensuring all store standards and operating procedures are met including workplace safety, inventory control, and loss prevention
• Regularly reviewing sales metrics and identifying areas for improvement and developing strategies that boost company initiative to improve and grow the business/brand
• Creating monthly schedules and monitoring payroll hours on a weekly basis using key business reports and payroll tools to ensure payroll targets are met

Who You Are:

• A natural leader with strong interpersonal skills and demonstrated experience in collaboration
• Excellent written and verbal communication (Multilingual a plus!)
• Obsession with delivering best-in-class customer experience
• Proven track record of leading a team to achieve sales growth
• Prior experience managing a busy sales floor with a lot of moving pieces
• Ability to react under pressure and use good judgment in ambiguous situations
• Ability to stand and walk for long periods of time, up to 8 hours a day
• Bending, rotating, and reaching conducive to a retail environment and to receiving, pricing and stocking merchandise | ability to lift up to 40lbs
• Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail
• Flexible availability to work during peak retail hours such as nights, overnights, weekends, and holidays
• Proficient with basic technology (POS systems & Microsoft Office programs)
• Minimum of 3 years in a fast-paced retail/hospitality/ management position, or other relevant work experience
• Prior knowledge/leadership experience in the beauty or fragrance industry is a plus!

Compensation, Benefits and Perks

• Additional compensation: Monthly Bonus on Sales Target
• Annual bonus (dependent on annual review and sales )
• Bonuses for working Off-site Events (optional)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Management: 3 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person