Crisis Coordinator

Crisis Coordinator

The Crisis Coordinator is responsible for the supervision of Elevate's Crisis Service Programs in Sheboygan County. These services include Mobile Crisis, Walk-In Crisis Services, and the Co-responder Program. This position works closely with the Crisis Services Program Manager, the City/County of Sheboygan Police Department and Sheboygan County Health and Human Services. The Crisis Coordinator serves on the leadership team for Crisis Services.

Work Location: Elevate Office 1426 N. 5th Street, Sheboygan, WI

Pay Range: $23-$29/hour

Hours: Full Time 1PM-9PM with every other weekend (flexibility required)

FSLA: Full-Time, Exempt

Work/Life Balance: Competitive Pay Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week. Holiday, vacation, sick, and personal time Health Savings Account and Flexible Spending Account Dependent Care. Simple IRA and Roth with matching contribution up to 3% EAP Tuition reimbursement

Essential Functions:

• Provide day-to-day supervision, coaching, and support to crisis staff, including mobile crisis and co-responder team members
• Oversee daily program operations to ensure consistent, high-quality service delivery
• Manage staff scheduling, payroll, and time-off approvals to ensure adequate coverage across all shifts
• Participate in on-call rotation and provide leadership support during high-risk or complex situations
• Support staff in the field as needed, including responding to crisis situations and providing guidance on assessments and interventions
• Ensure compliance with WI Chapter 34 standards, agency policies, and county requirements
• Support onboarding, training, and ongoing staff development to ensure staff meet credentialing and best practice standards
• Conduct quality assurance reviews to ensure timely, accurate documentation and data collection
• Monitor program data including response times, service utilization, and outcomes
• Assist in evaluating program effectiveness and implementing improvements
• Support the development and implementation of policies and procedures for daily operations
• Maintain program resources, including ordering supplies and ensuring operational readiness
• Facilitate team meetings, case consultations, and staff communication to promote alignment and consistency
• Collaborate with law enforcement through briefings, debriefings, ride-alongs, and proactive communication
• Build and maintain strong relationships with community partners to improve coordination and service delivery
• Support client needs as appropriate, including involvement in complex or high-risk cases
• Collaborate with community programs (e.g., Calm Harbor) to ensure continuity of care
• Identify opportunities for program growth, system improvement, and community engagement
• Complete administrative tasks including documentation oversight, follow-up tracking, and reporting requirements

Secondary Duties and Responsibilities:

• Cultivate and maintain relationships with community partners and stakeholders
• Identify public policy or system-level opportunities to improve crisis response services
• Support outreach, training, and public speaking engagements as needed
• Other duties as assigned

Qualifications:

• Bachelor's Degree in Human Services or a related field required
• Master's Degree in Social Work, Counseling, Psychology, or related field preferred
• Minimum of 3–5 years experience in crisis services, mental health, or substance use services required
• 1–2 years of supervisory or leadership experience required
• Experience in crisis intervention or crisis service delivery strongly preferred
• Demonstrated ability to support, coach, and guide staff in a fast-paced environment
• Strong decision-making skills in high-pressure or complex situations
• Experience collaborating with law enforcement and community partners preferred
• Proficient in technology, data tracking, and program evaluation systems
• Ability to manage multiple priorities and projects with measurable outcomes
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Demonstrated integrity, professionalism, and commitment to Elevate's mission
• Experience with public speaking, presentations, or community outreach preferred

Additional Requirements

• Participation in on-call rotation required
• Valid driver's license and ability to travel within the county
• Successful completion of reference, background, driver's license checks and drug screening

This role requires a commitment to:

• Trauma-informed, person-centered care
• The least restrictive level of intervention
• Respect, dignity, and confidentiality for all individuals served

The mission and philosophy of Elevate requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, clients, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client, visitor and fellow employee is a requisite of successful job performance. In addition, strict client confidentiality must be maintained. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.