Front Desk Administrator

The Spa at Litchfield Hills

Job Description

Front Desk Coordinator (Full-Time or Part-Time)
The Spa at Litchfield Hills

The Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment.

As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.

Key Responsibilities

Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience
Manage high-volume phone and scheduling systems with accuracy and efficiency
Coordinate and maintain a dynamic appointment book to optimize daily operations
Deliver personalized service by recommending treatments and retail products
Process transactions and encourage pre-booking to enhance guest retention
Collaborate with team members to ensure smooth workflow and elevated service standards
Maintain a calm, organized front desk environment while multitasking effectively

Qualifications

2+ year experience in front desk, hospitality, spa, salon, or customer service preferred
Strong communication skills with the ability to engage a diverse clientele
Cash handling experience
Proven ability to multitask and problem-solve in a fast-paced setting
Detail-oriented with excellent organizational skills
Comfortable with computers, scheduling software, and point-of-sale systems
Professional presentation, demeanor, and strong interpersonal skills
Open to feedback and committed to continuous improvement
Availability for evenings and at least one weekend day

What We Offer

Competitive starting pay with opportunities for advancement
A supportive, team-oriented culture
Opportunity to grow within a well-established spa environment
Hands-on experience in luxury hospitality and guest services
Matching 401(k)
Paid Sick Leave

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Vacancy posted 4 days ago

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