Treatment Assistant

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Purpose of Class

Performs secretarial, clerical, and customer service duties to provide administrative support to D6 Treatment and Drug Courts; performs related work as required.

Primary Function

This position performs complex and highly responsible secretarial, clerical, and customer service duties to manage all clients that participate in D6 Treatment and Drug Courts. The primary function of this job is to receive and process a variety of paperwork associated with substance use disorder treatment and office functions. Attention to detail and accuracy of data is extremely important in this job. Duties include processing and entering data into EHR, determining fees, collecting money, taking credit/debit card payments, preparing intake paperwork, and performing a variety of administrative support duties for D6 Treatment. Work is conducted under the Idaho Rules of Civil Procedures, Court Rules, Criminal Rules, Supreme Court Rules, Administrative Court Rules and Idaho State Code. Customer contact is frequent with the public, attorneys, Judges, other court personnel, law enforcement personnel and various State departments. The work is performed under the supervision of the Executive Director and Billing Specialist. The principal duties of this class are performed in a general office environment.

Essential Duties and Responsibilities (will vary by assignment)

• Schedules appointments based on insurance information;
• Monitors cases and paperwork flow for appropriate time frames, processing and follow-up;
• Records information into EHR/WITS;
• Receives and files paperwork; determines action to be taken;
• Contacts and obtains information for counselors to track cases;
• Provides information to customers on D6 Treatment;
• Answers phone calls and responds to questions;
• Creates, types and proofs letters;
• Coordinates with probation officer, judges, and other team members;
• Performs all work duties and activities in accordance with County and Court policies; procedures and safety practices;
• Assist with various tasks as needed.

Competency Requirements

Knowledge of:

• Customer service procedures, techniques, and objectives;
• Operation of standard and specialized office equipment;
• Operation of a computer and job-related software;
• Preparation and maintenance of records, files, and insurance information;
• Basic cash handling, and bookkeeping methods and procedures;
• English grammar, spelling, punctuation, and composition;
• Current office practices and procedures.

Ability to:

• Follow oral and written instructions;
• Maintain and prepare accurate files, documents, records, and databases;
• Accurately determine the needs of clients based on funding sources and the appropriate fees;
• Relate well and communicate with difficult persons who may not understand the addiction treatment process and/or persons who are involved in the legal system;
• Understand or learn various software
• Understand and follow state and federal regulations regarding confidentiality;
• Review files and determine their content and completeness and perform follow up work as needed;
• Provide excellent customer service;
• Operate standard office equipment, a personal computer, and program applications appropriate to duties;
• Enter data accurately into the computer system;
• Establish and maintain effective working relationships with judges, the public, attorneys, court personnel, local elected officials, and other County employees under occasionally stressful conditions;
• Communicate effectively both orally and in writing;
• Independently, perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner;
• Perform time management and scheduling functions, meet deadlines, and set project priorities;
• Work well under pressure and maintain a calm and professional demeanor, under stressful or adversarial conditions;
• Maintain individual and Court confidentiality.

Acceptable Experience and Training

• High school diploma or GED equivalency with course background in office skills is required; and
• Four (4) years experience performing administrative support duties and the ability to learn various scheduling process in accordance with client funding;
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Essential Physical Abilities

• Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and communicate effectively on the telephone and in person;
• Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions and review, prepare, and organize documents and files;
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer and standard and specialized office equipment;
• Sufficient personal mobility, agility, strength, and physical reflexes, with or without reasonable accommodation, to move boxes of paper weighing up to 30 lbs., sit or stand for an extended period of time, and work in an office environment.

Bannock County is an Equal Opportunity Employer

Veteran's Preference is given pursuant to Idaho Code.