Senior Customer Growth Manager

Senior Customer Growth Manager

The Marketing Experience team serves as a growth engine focused on driving revenue and product usage through bold creativity, strategic audience engagement, and impactful marketing experiences.

We partner closely with Sales and Product teams to ensure every marketing campaign and initiative aligns with business outcomes. By leveraging AI and automation to streamline operations, we create more opportunities to focus on strategy, innovation, and initiatives that drive the business forward.

We bring together data from across channels to gain a comprehensive view of the customer journey, make informed investment decisions, and maximize marketing effectiveness. Grounded in accountability, collaboration, and creative excellence, we are setting a new standard for modern marketing.

As a Senior Customer Growth Manager, you will lead the strategy and execution of innovative, data-driven customer growth campaigns that deliver measurable business impact. You will partner closely with the Customer Solution Area to identify target audiences, develop compelling messaging tailored to key use cases, and determine the most effective engagement channels.

Working collaboratively with Analytics teams, you will refine audience targeting, define success metrics, and establish frameworks to measure campaign performance, optimize outreach, and scale successful strategies.

This highly visible role combines creativity, strategic thinking, and operational excellence to accelerate product adoption, enhance customer engagement, and drive customer value.

Responsibilities

Efficiency: Collaborate with stakeholders to improve time to market for customer growth campaigns.

Cross-Functional Partnership: Coordinate with Analytics, Data Science, Operations, and Product Marketing teams to prioritize growth campaigns, define targeting strategies, and establish success metrics.

Agility & Influence: Manage shifting priorities and competing requests while influencing stakeholders to adapt execution strategies based on the urgency and needs of each initiative.

Communicate Insights & Impact : Translate growth campaign analyses into clear, actionable recommendations for senior leadership.

Continuous Optimization: Establish stakeholder feedback loops and develop processes for campaign planning and reporting.

AI-Driven Innovation: Leverage AI to improve the production, delivery, and optimization of customer growth campaigns, enabling smarter targeting, faster execution, and deeper insights at scale.

Experimentation Mindset: Establish experimentation processes and collaborate with Data Science teams to identify growth opportunities.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.

Additional or Preferred Qualifications

• Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 2+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR equivalent experience.
• Experience in Growth Marketing, Digital Marketing, or Product Management.
• Experience collaborating with Product Marketing, Data Analytics, and Data Science teams.
• Demonstrated ability to communicate effectively with executive leadership.
• Experience using reporting tools and platforms.
• Innovative mindset with a focus on continuous improvement.

Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.