Branch Operations Manager, Landscape

Branch Operations Manager – Landscape Maintenance Services

*Please be aware that this role requires deep experience in the landscape industry. Candidates without this experience will not be contacted.

Division : Maintenance Operations

Reports To : General Manager

Direct Reports : Crew Leaders, Foremen, Production Teams

Location : Casselberry, Fl (Orlando Metro Area)

Sunrise Landscape , an established commercial landscape organization for more than 40 years, is excited by our vision to deliver excellent customer service in the areas of landscape design, installation and maintenance to our clients with the help of our 1,000+ employees. We are proud to have achieved the Lawn & Landscape Top 100 honor and are continuing to build a great place to work with a commitment to landscape and service excellence.

Position Summary

The Branch Operations Manager is accountable for the daily execution of landscape maintenance services, ensuring contract quality, labor productivity, and client satisfaction through strong field leadership and tight operational controls. This role leads production teams, drives safety and quality standards, and ensures all work is delivered on time, within budgeted hours, and aligned with service specifications. A successful Operations Manager brings deep hands-on experience in landscape maintenance (or landscape construction installation), a strong understanding of labor planning and crew execution, and the ability to build a high-performance field culture.

Key Responsibilities

Field Operations & Service Delivery

• Oversee daily crew deployment, routing, and service execution to ensure contract compliance, quality standards, and productivity targets.
• Conduct regular field inspections and log site quality notes and corrective actions in Aspire, ensuring transparent communication to crews and Client Relationship Managers.
• Review open tickets and service requests in Aspire daily to ensure timely field response and closure.
• Partner with Client Relationship Managers to ensure client expectations are met through excellent service delivery of maintenance landscape.

Labor Planning & Productivity

• Develop weekly labor plans aligned to contract schedules, seasonal priorities, and enhancement commitments.
• Monitor budget vs. actual labor hours through Aspire production tracking and take corrective action when variances occur.
• Provide coaching and direction to Foremen and Crew Leaders to optimize routing, time-on-tools, and crew efficiency.

Team Leadership & Culture

• Lead and develop Crew Leaders and production teams, setting expectations for safety, quality, productivity, and professionalism.
• Conduct regular tailgate meetings, performance feedback sessions, and on-site training to reinforce standards and operational readiness.
• Promote a culture of accountability and continuous improvement—recognizing high performance and correcting behaviors swiftly when needed.

Quality, Safety & Equipment Readiness

• Enforce safety protocols and lead by example through jobsite presence, PPE standards, and compliance with company safety procedures.
• Conduct quality audits using company scorecards and document results in Aspire for tracking and visibility.
• Partner with fleet/equipment teams to maintain readiness of trucks, mowers, hand tools, and irrigation equipment.

Aspire Operational Discipline

• Use Aspire as the central platform for scheduling, ticket updates, production time approval, and corrective task assignment.
• Validate completion of scheduled services and ensure all production logs are accurate and approved daily in Aspire.
• Communicate with Client Relationship Managers through Aspire ticket notes to address service feedback and enhancement coordination.

Qualifications

• 5+ years of experience as a Supervisor or Manager in landscape maintenance operations with progressive field leadership responsibility.
• Prior experience managing crews, labor planning, or route-based service delivery.
• Hands-on familiarity with Aspire or similar service management tools (ability to input, track, and manage workflow electronically).
• Strong communication and leadership presence in field environments.
• Bilingual (English/Spanish) is a plus due to workforce structure.
• Valid driver's license required; equipment operation experience is a plus.

To qualify as a Driver, in addition to the above, you must:

• Possess a valid driver's license (must be issued from United States for at least 3 years).
• Clean driving history for at least 3 years.
• Pass a drug test.

Core Competencies & Attributes

• Experienced Manager – strong understanding of landscape service production, routing, and crew performance.
• Aspire Fluent – confident in using Aspire for scheduling, production tracking, ticket management, and labor alignment.
• Field-Strong Leader – visible in the field daily, coaching crews and modeling execution standards.
• Decisive & Action-Oriented – solves operational challenges quickly, prioritizes service delivery and crew readiness.
• Quality & Safety Driven – ensures jobs are done right the first time and safe work practices are non-negotiable.
• Team Builder – develops Crew Leaders into trusted extensions of leadership.

Compensation will commensurate with experience and be shared throughout this application process. Sunrise offers a competitive base salary, bonus compensation, as well as an attractive total rewards package including medical, dental, vision, 15 vacation days, sick days, 9 paid holidays, parental leave and a great 401k matching.