Residential Case Manager

Residential Case Manager# Residential Case ManagerHot JobLegal Address - Albany, GA 31708## OverviewSalary Range$41,040.00 - $41,040.00 Salary/yearPosition TypeFull TimeJob ShiftAnyEducation Level4 Year Degree## DescriptionJOB SUMMARY:The Residential Case Manager Supervisor will be responsible for the leadership of the Residential Case Managers in overseeing the clinical and non-clinical services and operations provided to The Arc SWGA individuals in the residential program. The Case Manager Supervisor will ensure overall satisfaction of services for individuals and families as well as positive collaboration with supporting agencies.Non-Exempt Position.DUTIES AND RESPONSIBILITIESOversees the overall case management of the individuals. Ensures that all residential clients are staffed according to the ISP/DBHDD regulations.Ensure individuals receive the proper care and service from the case manager they are assigned to.Maintains direct contact with Support Coordination, team leaders, and supervisory personnel.Maintain individual records. The case manager is responsible for keeping individual files, but the supervisor will review the files, documentation, and logged progress to ensure the individual’s ISP and health data are being tracked properly. Will complete weekly checks of all daily documentation and healthcare tracking specific to everyone on a rotating basis.Monitors the overall health status of the individuals and coordinates with case managers, DDPs, nursing staff, and clinical aides to ensure that medical issues are addressed promptly.Oversee case managers as they develop plans for individuals. This can include setting schedules and routines, arranging resources, coordinating services, providing advocacy, evaluating treatments, intervening in crisis, and providing general support as needed.Ensures that case managers monitor individuals’ medications by confirming how they receive medications, making sure individuals are taking medications as prescribed, and listing all medications in charts.Provides monthly training to the Case Managers on relevant issues and the agency’s policies and procedures.Has a working knowledge of community standards for all Providers, HFR, CLA, PHC, and waiver regulations.Provides verbal detailed and written reports on assigned functions at any residential, departmental, and managerial meetings.Work to improve team cohesion and staff competence by providing educational resources and support.Ensures that case managers and DSP’s assist with individual doctor’s appointments and follow physicians’ recommendations.Reports all issues or concerns to the Residential Director.Maintains a list of legal guardians and contact information.Ensures that case managers are reviewing DSP documentation in Therap.Assist the Human Resources Department with hiring staff, evaluating staff, developing job descriptions, and enforcing agency policies.Provides administrative support to residential staff.Completes unscheduled/unannounced home visits on each caseload monthly. May be after hours and/or on the weekends.Ensures that individuals’ rights are protected, and their personal information is kept confidential.Initiates and follows through on appeals procedures in conjunction with the Residential Director.Makes and receives telephone calls from individuals, individual family members, support coordinators, and the Residential Director and participates in telephone conferences, webinars, and other training as it pertains to the Residential program.Oversee case managers’ caseloads and conduct monthly checks of residential homes. Performs site visits according to identified needs. Documents all visits.Reads and responds to all emails by the close of business that day.Assists with payroll and scheduling, as needed.Interacts and communicates effectively with all residential team members. Ensure all GER’s are completed timely and accurately by DSP’s or the Manager for all incidents/occurrences requiring a report. Complete follow up on all GER’s within 24 hours.Assists all staff in the residential department and completes required documentation as needed (disciplinary notice, evaluations, leave requests, etc.), after discussion with the Residential Director.Completes annual performance evaluations on all people they supervise annually.Reviews Support Coordination coachings / referrals on a weekly basis and disseminates to the Case Manager’s for action. Follows up to ensure action has been taken and the issue is resolved. Provides a weekly report to the Residential Director.Oversees overtime and participates in the overtime committee monthly meetings.Carries and answers cell phone promptly and returns all phone calls according to the urgency of the call. Listens to voice mails ongoing.Required to be On-Call after hours and the weekends on a rotating basis.Other duties as assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.OTHER KNOWLEDGE AND ABILITIES:He/she must have communication, organizational, management, and decision-making skills. The Residential Case Manager Supervisor should know the agency’s mission and vision as well as the programs and services offered by The Arc of SWGA. Must also be knowledgeable about the accreditation process for the agency, and how accreditation affects the agency. Must have reliable transportation and maintain a valid Georgia driver’s license at all times. Complete all training requirements for DBHDD and the Arc of SWGA.TYPICAL WORKING CONDITIONS:The environment will be that of a typical office atmosphere and traveling to the homes. Travel is expected as part of this job’s qualifications.JOB RELATIONSHIPS:He/she will be supervised by the Residential Director He/she will have supervisory responsibilities over the Residential Case Manager(s). The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.## QualificationsQUALIFICATIONS: Required: a four (4) year degree from an accredited institution in Social Work, Education, Nursing and/or other related field plus 2 years' experience in the disability field. All skills and experience will be considered. #J-18808-Ljbffr Priority Dispatch Corp.