Vice President, Technology Service Desk/On-Site Support

Job-ID: 81480Category: Technology Service Desk/On-Site SupportLocation: New York, NY, United StatesSchedule: Full time, DayPosted: 2026-10-14Base Salary Min: 69000Base Salary Max: 185000At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of Vice President, Technology Service Desk/On-Site Support to join our Engineering team. This role is located in NY/NJ.In this role, you’ll make an impact in the following ways:Lead the Technology Service Desk and On-Site Support teams by demonstrating expertise in managing production services, ensuring timely and effective resolution of technology issuesDevelop and implement strategic initiatives to enhance service delivery, focusing on continuous improvement and alignment with BNY's strategic goalsCollaborate with cross-functional teams to integrate technology support solutions, driving innovation and efficiency in service deliveryEnsure compliance with industry best practices and regulatory requirements, maintaining a high standard of operational integrityTo be successful in this role, we’re seeking the following:Bachelor's degree in Information Technology, Computer Science, or a related field. - Relevant industry certifications such as ITIL, HDI, or equivalent are preferred. **EXPERIENCE:** Typically 6-8+ years of experience.Strong leadership and team management skills, with a focus on fostering a collaborative and high-performing work environmentExcellent problem-solving and analytical skills, with the ability to identify and implement effective solutions in a timely mannerExceptional communication and interpersonal skills, with the ability to engage effectively with clients, stakeholders, and team membersRelevant industry certifications such as ITIL, HDI, or equivalent are preferredPeople Leadership requirement: Mentor and guide team members, fostering a culture of growth and professional development within the service desk and on-site support teamsAt BNY, our culture speaks for itself, check out the latest BNY news at:BNY NewsroomBNY LinkedIn Here’s a few of our recent awards:America’s Most Innovative Companies, Fortune, 2025World’s Most Admired Companies, Fortune 2025“Most Just Companies”, Just Capital and CNBC, 2025Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.About the organizationAt BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn Here’s a few of our recent awards:America’s Most Innovative Companies, Fortune, 2025World’s Most Admired Companies, Fortune 2025“Most Just Companies”, Just Capital and CNBC, 2025Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.About the companyAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.