Massage Therapist (PT)-Hotel Valley Ho

Hotel Valley Ho Spa Therapist

Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stayit's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Enhance the Hotel Valley Ho guest experience by providing superior massage and body treatment services. Consistently provide exceptional customer service experience by anticipating and meeting guests needs.

Responsibilities include:

• Promote a warm, relaxed feeling for guests and residents.
• Personalize each massage and/or body treatment to accommodate the individual needs of our guests and residents. Interact appropriately with guest and members whether it is a conversation or a quiet presence.
• Address guest by their name each time they are encountered.
• Follow established protocols to provide consistent, excellent service.
• Arrive and clock in at least 15 minutes prior to the start of shift; clock out no later than 15 minutes past the end of shift unless directed otherwise by management.
• Be extremely knowledgeable and able to accurately describe and sell services and products offered at VH Spa.
• Educate guests on Hotel Valley Ho activities and facilities.
• Provide product prescription sheet for all body treatments.
• Maintain cleanliness, organization and restocking of your treatment room. Assist in maintaining cleanliness throughout VH Spa.
• Perform all opening and closing responsibilities noted on massage therapist and room checklist.
• Maintain excellent communication between activity in the treatment rooms and reception hosts. Provide accurate information to the reception hosts regarding type and length of treatment provided to guests. Constantly review bookings and guest notes for the day for booking errors, double bookings, allergies, special requests, etc.
• Assist hotel guests and residents with rescheduling, canceling, or new bookings as requested.
• Must have successfully completed training in shiatsu and body treatment(s) within the first 90 days.
• Provide assistance when necessary throughout the hotel and spa.
• Pick up guest on time for each treatment, perform the full service, and return on time to ensure all appointments run in timely manner.
• Perform any other duties as assigned by the Lead Service Provider or other spa manager.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Current Arizona State massage license.
• Must have at least 750 hours of certified training and education.
• Training or knowledge in Aromatherapy theory/philosophy is preferred.
• Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
• Experience with hospitality and customer service.
• Hotel or Resort spa experience preferred.
• Professional, flexible and positive attitude.
• Detail oriented.
• Ability to sit and/or stand continuously to perform essential job functions.
• Requires extending arms, bending and stooping to reach materials.
• Hearing and visual ability to observe and detect signs of guests' needs.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.