Title Assistant

About the Role Reporting to the Title Operations Manager, the Title Associate plays a meaningful role in helping our members by answering title questions, guiding state title transfers, and ensuring liens are processed accurately. This role follows established policies, procedures, and regulatory requirements while supporting the perfection of security interests for vehicle, recreational, and marine collateral, as well as managing UCC filings. The title associate works closely with loan processors, internal departments, business partners, and state and federal agencies to resolve title and contract discrepancies, enhance processes, and contribute as a positive, and collaborative team member. Strong organization, attention to detail, and a genuine commitment to delivering an exceptional member experience are key to success in this role. This hybrid position is based at our Corporate Cove location in Wausau, WI, with a minimum of two days in the office and three days working from home each week. Benefits 20 days of paid time off and 10 paid holidays 16 hours of paid Volunteer Time Off 401K Retirement with up to 6% employer match Excellent Health, Dental, Vision insurance, including multiple plan options Health Savings Account with generous employer contributions Employer paid Life insurance, Short-Term and Long-Term Disability Tuition Reimbursement from $4,000 - $7,000 per calendar year Robust Learning and Development program that includes an annual professional development stipend Responsibilities Engage directly with members via incoming calls, texts, and online banking to discuss their loan titles, handling follow-up as needed to address questions, providing exceptional customer service in all interactions, while achieving established efficiency goals. Resolve moderately complex member inquiries, complaints, and escalations related to Title Operations. Provide support to members navigating state-to-state title transfers through the DMV and Department of Natural Resources, ensuring accurate and efficient lien processing. Maintain current knowledge of state-specific requirements to assist members through the transfer process. Perform assigned title operation duties independently and within established department timeframes and service levels. Accurately process and perfect all credit union security interests related to vehicle, recreational, and marine titles, as well as UCC filings, to mitigate risk and ensure timely completion. Effectively track and resolve title discrepancies within the collateral management system. Meet or exceed established individual and department performance goals, metrics, service level expectations, and timeframes. Utilize the required forms and processes for each state effectively, building a strong knowledge base to better serve members nationwide. Effectively interact and utilize the processes of third party business partnerships, state and federal title agencies, and other stakeholders related credit union security interests. Effectively and efficiently perform duties to record, track, report, retain, monitor, assess, and release credit union security interests within established timeframes. Identify and report procedure and process improvement opportunities to the manager. Follow established authorizations and controls and processes for the department. Ability and willingness to work a flexible schedule. Comply with all state and federal laws that govern security interests to include the Uniform Commercial Code (UCC) as they pertain to your job duties, including BSA. Position Requirements High school diploma or equivalent is Required. 2+ years of loan or title related processing within a financial institution or related industry is Required. Previous work experience demonstrating accuracy and attention to detail is Required. Equal Opportunity Employer Equal Opportunity Employer/Disabled/Veterans/41 CFR 60-1.4, 41 CFR 60-1.35 #J-18808-Ljbffr