Desktop Support Technician II

Job Description

Job Description

Do you enjoy troubleshooting IT problems and helping others? Why be a part of hundreds when you can be part of our small team?

NetFusion Consulting, Inc. is small enough company that we all know each other, yet big enough to provide cutting edge technology to our customers and promote a fun learning atmosphere.

At NetFusion Consulting, Inc. we take care of all our customers IT needs. We enjoy long term relationships with our customers who are in the dental/dental specialty space. In addition to designing and installing networks for our clients, we provide remote and onsite technical support which ranges from helping a practice change a password to adding an additional location/site. As a member of the NetFusion team, you will be a full-time employee.

The Ideal Candidate:

• Must possesses a wide variety of IT experience ranging from desktop operating systems (Microsoft Windows XP - 11) to server operating systems (Windows Server 2003-2015).
• Experience with Domains/Active Directory Installation and Management including Group Policies, Mapped Drives, DFS Replication
• Experience in administering & maintaining databases (MS SQL, Pervasive, MySQL)
• Develop and execute test plans to check infrastructure and system performance
• Preferably has experience working in a consulting environment similar to ours – this would be a huge plus!
• Excels at communicating with customers over the phone; able to handle multiple incoming tech support calls throughout each day and have excellent verbal/written skills.
• Finds answers to problems quickly and has excellent follow-up skills
• Is available, self sufficient and dependable during scheduled business hours
• Proficiency with MS Office 365/Outlook/Ticketing Systems
• Looking for a long-term career in the IT field

Why NetFusion Consulting?

• We've been in business for 15+ years and have grown steadily over the years; we have multiple offices in California and 1000+ customers worldwide.
• Our customers like to have the latest and greatest tech, which means we get to work with cutting edge technology every day.
• We encourage continuous learning for our team members; making you smarter makes us more successful.
• Great Team to work with - Great working environment!

Position Benefits:

• Competitive Pay/Salary
• Company Lunch’s/Dinners
• Working with a great team
• Technical Training
• Paid Time Off + Several Paid Holidays Annually
• 401k w/Company Match

No phone calls/drop ins please. Equal Opportunity Employer & Drug Free Environment

Founded in 2006, NetFusion Consulting Inc. began with a mission to help dental practices get a real return on their technology investments. Since then, we have remained dedicated to providing state-of-the-art IT support, and have shifted our specialization to the Dental Field. NetFusion Consulting Inc. has steadily grown to one of the largest Dental IT Companies in California. We specialize in full-service support providing Consulting, Design, Integration, Implementation, Installation, Support and Maintenance of our clients. This approach gives our clients "one" firm to work with for all of their needs. Our specialties include Practice Management Systems, Digital Imaging/X-Ray Software/Hardware Installation & Integration.

Company Description

Founded in 2006, NetFusion Consulting Inc. began with a mission to help dental practices get a real return on their technology investments. Since then, we have remained dedicated to providing state-of-the-art IT support, and have shifted our specialization to the Dental Field. NetFusion Consulting Inc. has steadily grown to one of the largest Dental IT Companies in California. We specialize in full-service support providing Consulting, Design, Integration, Implementation, Installation, Support and Maintenance of our clients. This approach gives our clients "one" firm to work with for all of their needs. Our specialties include Practice Management Systems, Digital Imaging/X-Ray Software/Hardware Installation & Integration.