Audiology Assistant

The Audiology Assistant supports the hearing aid program and provides assistance to the audiologists. Licensure, Certification, or Registration Requirements None (for hire and continued employment) Experience Required 5+ years of customer service, project/office management. Experience Preferred Experience working with persons with hearing loss and/or with children. Education or Training Required Associate’s degree or commensurate experience in the field. Education or Training Preferred Bachelor’s degree. Responsibilities Interact with patients and determine subjective problem with the patient’s hearing aid. Evaluate malfunctioning hearing aids for objective cause of problem (including electroacoustical analysis and listening check). Make simple repairs if in-office repair is possible, package and send for repair if off-site repair is needed. Track orders in-process, unpack repaired aids and call patient to arrange for pickup. Make detailed chart notes and copies of repair slips/invoices. Keep track of hearing aid and cochlear implant accessory stock and restock as necessary. Assist audiologist as needed in play audiometry during pediatric hearing testing. Physical Requirements Lifting 20-50 lbs. Prolonged standing Prolonged sitting Frequent bending Repetitive motion Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading Fast pace environment, steady pace, able to handle multiple priorities, frequent and intense customer interactions, noisy environment, able to adapt to frequent change Additional Position Requirements Requires flexible scheduling to meet operational needs. EEO Statement EEO Employer/Disabled/Protected Veteran #J-18808-Ljbffr Virginia Commonwealth University Health