Dispatcher

Job Description

Job Description

The Dispatcher ensures on-time delivery of fixed route and paratransit services as described by management. Monitors overall service integrity and schedule adherence and takes prompt appropriate actions to address circumstances that interrupt on-time performance. Monitors and/or responds to a variety of phone calls in a courteous manner and informs management of problems and complaints and assists in resolving them. Drives revenue service vehicles when necessary or situation demands.

Must be able to provide excellent customer service to PDRTA passengers and customers. Experience in call center or related field preferred. Must receive a negative result from a DOT pre-employment drug screen, pass a DOT pre-employment physical and criminal background check. SC Commercial Driver’s License Class B with Passenger Endorsement required. In-house CDL training and testing available.

High school diploma or general education degree (GED)

One to three years related experience and/or training

Corresponding years of experience may be considered as a substitute for the level of education desired.

PDRTA offers training, uniforms, SC State Retirement and Health benefits, covering 100% of the employee health insurance premium and offering $30K in life insurance. Additional benefits include vision, dental, long-term disability, and optional life insurance. Employees also have access to a free Employee Assistance Program, which includes counseling and life management services. Full-time employees are eligible for holiday pay, annual leave, sick leave, personal days, floating holidays, and community service leave.

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CDL preferred or must be willing to obtain Class B with Passenger Endorsement. In-house CDL training and testing available. Must pass a DOT physical exam and criminal background check. Must receive a negative result from a DOT pre-employment drug screen. Must successfully complete post-interview assessment.

The Pee Dee Regional Transportation Authority (PDRTA) has a strong commitment to the community it serves and its employees. As an equal opportunity employer, PDRTA strives to have a workforce that reflects the community it serves. PDRTA is committed to taking employment actions, including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation, and treatment of employees without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Furthermore, PDRTA is committed to providing reasonable accommodations to applicants and employees who need them because of a disability or to practice or observe their religion, absent undue hardship.