Travel Support Subject Matter Expert

• Assist employees with planning official Government travel and estimating anticipated travel costs
• Help travelers identify airfare, lodging, meals and incidental expenses, rental vehicles, and other reimbursable expenses
• Prepare, review, route, and monitor travel authorizations before official travel begins
• Verify accounting codes, funding lines, supporting documentation, and required justifications
• Ensure travel requests comply with the Federal Travel Regulation, GSA guidance, and Agency policies
• Establish and maintain appropriate supervisory, budgetary, and financial approval paths
• Resolve returned actions, routing errors, incomplete documentation, and approval delays
• Provide additional coordination for international, VIP, and other high-visibility travel

• Assist travelers with airfare, lodging, and rental-car reservations
• Make, modify, or cancel reservations electronically or through the appropriate Travel Management Center
• Verify Government city-pair fares, lodging per diem limits, and applicable travel requirements
• Determine the appropriate use of Individually Billed Accounts and Centrally Billed Accounts
• Coordinate itinerary changes and cancellations resulting from mission or administrative needs
• Support web-based reservation functions and apply knowledge of Global Distribution Systems

• Prepare, review, route, and monitor travel vouchers and local vouchers
• Compare vouchers against approved travel authorizations and supporting documentation
• Review claimed expenses for accuracy, allowability, and regulatory compliance
• Validate mileage, transit, parking, lodging, airfare, and other allowable travel expenses
• Identify and resolve errors that could delay reimbursement
• Support electronic processing of approved reimbursements through the financial-management system

• Provide functional and technical support for E2 Solutions and associated travel systems
• Assist users with travel authorizations, reservations, vouchers, reimbursements, and system navigation
• Troubleshoot system errors, workflow issues, and travel-system integration problems
• Create, configure, and maintain travel workflows and approval-routing paths
• Administer protected user roles, permissions, and role-based access
• Coach users on travel-system functions and proper travel-processing procedures

• Assist with planning and implementing the Agency's transition from E2 Solutions to Go.gov
• Map existing authorization, voucher, approval, payment, and reporting workflows to Go.gov
• Support system configuration, user-role administration, workflow validation, and readiness activities
• Assist with system testing, issue resolution, and process adjustments
• Help maintain uninterrupted travel operations throughout the transition
• Support users before, during, and after Go.gov implementation

• Deliver travel-related and electronic travel-system training to Agency personnel
• Provide live virtual training sessions, webinars, and remote desk-side support
• Develop or deliver short instructional modules for onboarding, system updates, policy changes, and refresher training
• Provide limited in-person classroom training when specifically requested
• Explain Federal Travel Regulation and Agency requirements in clear, user-friendly language
• Maintain responsive and professional customer support throughout each travel action

• Extract and compile information from the electronic travel system and related systems
• Prepare Government travel, travel-card, management, compliance, and audit-support reports
• Review travel data for accuracy and completeness
• Maintain supporting documentation and records in approved formats
• Apply quality-control procedures to travel actions, workflows, reports, and deliverables
• Support quarterly reporting, phase-in planning, and phase-out planning
• Protect Government Furnished Information and Government Furnished Property
• Perform related federal travel-management duties within the scope of the position

• Minimum of 3 years of federal agency travel-program experience
• Demonstrated experience processing federal travel authorizations and vouchers
• Strong working knowledge of the Federal Travel Regulation
• Experience using E2 Solutions or another federal electronic travel system
• Experience assisting federal employees and approving officials with travel matters
• Experience providing travel-policy guidance, customer support, or user training
• Experience creating or maintaining travel workflows and approval-routing paths
• Ability to interpret travel regulations and apply them to specific travel situations
• Experience reviewing travel expenses, documentation, accounting information, and reimbursement requests
• Ability to comply with Agency policies, procedures, privacy requirements, and operational protocols

• Direct experience administering E2 Solutions
• Experience supporting a federal agency travel office or travel program
• Experience with Go.gov implementation, testing, configuration, training, or operations
• Experience supporting international or high-visibility Government travel
• Experience with Government travel cards, including Individually Billed Accounts and Centrally Billed Accounts
• Experience extracting travel data and preparing Government reports
• Existing favorably adjudicated federal background investigation eligible for reciprocity

• Remote within the continental United States
• Work must be performed from a contractor location approved by the Agency
• Candidates located in the Eastern Time Zone are preferred
• Limited in-person meetings or classroom training may be requested by the Agency

• Occasional travel may be required for in-person meetings or training

• Applicants must already have a favorably completed federal background investigation that FRTIB can verify and accept
• The minimum acceptable investigation is a National Agency Check with Inquiries (NACI)
• Additional fingerprinting, credentialing, and onboarding steps may be required before work begins
• Employment is contingent on final Government approval

• Federal Retirement Thrift Investment Board (FRTIB)

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — Exempt