Team Lead / Shift Supervisor

Job Description

Job Description

Job Description & Responsibilities

The Team Leader plays a crucial role in managing the operations of a Gregorys location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day.  The Team Leader will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Leader will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours. 

This role will oversee and manage the following:

• People Development

• Ensure teams are upholding our high standards, leading by example and educating each member of the team

• Identify and work with high potential baristas that can be developed into our next great leaders

• Operational Standards

• Ensure all existing and new operational standards are being executed as prescribed

• Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held

• Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time

• Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal 

• Ensure stores are kept immaculately clean, organized, and well merchandised at all times

• Service Standards

• Work side by side with teams to lead by example in 5-star service

• Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed

• Proactively manage customer concerns/issues and coach teams on how to do the same

• Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store

• Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business

• Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews

• Facilities & Maintenance

• Proactively clean, service, and maintain all equipment and fixtures in your stores

• Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished

• Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business

• HR Management

• Ensure you and your team are compliant with employee labor laws

• Ensure changes to labor laws are thoroughly communicated with your teams

• Proactively manage employee issues by having regular conversations with every employee on your team, ensuring they have been heard, and working with your SL/Multi-Unit to manage concerns

• Financial Performance

• Closely manage each of your store’s controllable profit areas: sales, labor, and COGS

• Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store 

• Work closely with your team to build an efficient schedule based on the needs of the business, using sales data to drive your decisions

• Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate

• Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits

• Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets

• Ensure monthly inventory counts are completed and submitted accurately