Police Dispatcher Lateral

Police Dispatcher The City of Antioch is currently accepting applications for the Police Dispatcher position located within the Antioch Police Department. This is a continuous posting and job posting may close at any time. Applicants are encouraged to apply as soon as possible. Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service for the cities of Antioch and Brentwood, as well as Antioch Animal Control; inputs calls into CAD (computer aided dispatch); dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities. Competitive Monthly Cafeteria Benefit Plan Contribution for Medical Benefits! Bilingual Incentive Pay, Educational Incentive Pay, POST Certificate Incentive Pay and so much more! Collective Bargaining Representation: Antioch Police Officers Association (non-sworn) Bargaining Unit | Benefits (City of Antioch pays 100% of Kaiser rate, up to family tier) | CalPERS Medical Health Plans | Vision (VSP) | Dental (Delta Dental) Retirement: CalPERS Classic Members 2.7% @ 55, New PEPRA Members 2% @ 62 457 Deferred Compensation Option Life Insurance Tuition Reimbursement Full Gym on Premises TO BE CONSIDERED A LATERAL APPLICANT, YOU MUST HAVE AT LEAST TWO (2) YEARS OF EMPLOYMENT AS A POLICE DISPATCHER IN THE STATE OF CALIFORNIA. THIS RECRUITMENT IS TO ESTABLISH A 12-MONTH ELIGIBILITY LIST. THIS RECRUITMENT CAN CLOSE AT ANY TIME SO CANDIDATES ARE ENCOURAGED TO APPLY IMMEDIATELY. ORAL BOARD INTERVIEWS ARE TBD THE CITY RESERVES THE RIGHT TO MODIFY THIS SCHEDULE. Knowledge of: Operations, services, and activities of a public safety telecommunications and dispatch center. Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems. Law enforcement and emergency service procedures for responding to and handling reported incidents. Techniques of questioning for both emergency and non-emergency calls. Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service. Radio codes currently used by the Police Department. Functions of the Police Department and other City departments. Geographic features and locations within the area served. English usage, spelling, grammar, and punctuation. Modern office procedures, methods, and computer equipment. Pertinent federal, state, and local laws, codes, and regulations. Methods and techniques of telephone etiquette. Methods and techniques of conflict resolution. Principles and procedures of record keeping. Ability to: Respond to and resolve difficult and sensitive citizen inquiries and complaints. Effectively communicate and elicit information from upset and irate callers. Speak clearly and concisely in an understandable voice via radio and telephone and in person. Hear and distinguish radio voice traffic within normal levels and over background noise. Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take. Dispatch police units quickly and effectively. Think quickly, calmly, and clearly in emergency situations. Perform multiple tasks simultaneously. Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment. Operate specialized public safety computer systems and applications. Read and interpret maps and other navigational resources and give directions. Type and enter data accurately at a speed of 45 net wpm. Work under pressure, exercise good judgment, and make sound decisions in emergency situations. Understand and follow oral and written instructions. Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures. Maintain composure, alertness and concentration while working for extended periods of time. Compile, maintain, process, and prepare a variety of records and reports. Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report. Maintain confidentiality. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. ENTRY LEVEL CANDIDATES: Education/Training: Graduation from high school or equivalent. Experience: Some experience in a law enforcement agency in the capacity of public safety Dispatcher (Police, Fire or Emergency Medical Services) that included utilization of a computer aided dispatch system to perform job duties is desirable. LATERAL CANDIDATES: Education/Training: Graduation from high school or equivalent, supplemented by successful completion of the basic Dispatcher course. Experience: Two (2) years of experience in a law enforcement agency in the capacity of public safety Dispatcher that included utilization of a computer aided dispatch system to perform job duties. License or Certificate: Entry Level Candidates/Employees: Ability to obtain the P.O.S.T. certification in Basic Police Dispatch within 12 months of completing probation. Lateral Candidates/ Employees: Possession of the P.O.S.T. certification in Basic Police Dispatch. All Candidates/Employees: Possession of an appropriate, valid California driver's license and a satisfactory driving record are a condition of hire. A satisfactory driving record is one absent of misdemeanor convictions or multiple infraction convictions. Loss of a driver's license and/or an unsatisfactory driving record may result in employee discipline, up to and including termination. Criminal Record: All Police Dispatchers shall not have been convicted of any felony. A misdemeanor conviction may result in applicant disqualification and employee disciplinary action, up to and including termination. A complete background investigation will be conducted prior to hire. ***A TYPING CERTIFICATE IS REQUIRED AND MUST BE ATTACHED AT TIME OF APPLICATION*** TYPING CERTIFICATE REQUIREMENT: A typing certificate, validated within the last six (6) months, must be attached to your on-line application. Certificates indicating a typing speed of at least 45 net words per minute (wpm) will be accepted from a recognized employment agency, business school, or adult school. NO ON-LINE TYPING CERTIFICATES WILL BE ACCEPTED. The certificate MUST: Indicate it was a 5-minute timed exercise Show the number of errors Show the gross wpm Show the net wpm (calculated by deducting 2 wpm for each error) The City reserves the right to refuse any certificate and require a re-test. If a valid typing certificate is not submitted at the time of application, your application will be disqualified. Environment: Work is performed in an office and/or emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held over to maintain staffing levels. Physical: Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard and headset; and to verbally and audibly communicate to exchange information. In accordance with applicable federal, state and local law, the City of Antioch provides equal opportunities for applicants and employees, regardless of race, gender expression, age, pregnancy, religion, creed, color, national origin, ancestry, physical or mental handicap, genetic information, veteran status, marital status, sex or any other protected class or status. The City of Antioch does not show partiality or grant any special status to any applicant, employee or group of employees unless otherwise required by law. The City of Antioch will recruit and hire only those individuals who demonstrate a commitment to service and who possess the traits and characteristics that reflect personal integrity and high ethical standards.