Seasonal Retail Sales Associate

About the role

Retail Associate responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. A retail associate should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a retail associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a retail associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

What you'll do

• Meeting and making a connection with customers, asking questions and listening to shoppers’ needs, then giving options and advice on meeting those needs
• Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, the Petersen, and the purchase
• Maintaining selling floor presentations, and restocking them as needed
• Learning the Petersen’s systems and procedures to enhance selling efficiencies and complete support duties
• Achieving personal sales goals
• Receiving and labeling inventory
• Develop product knowledge by reading current vendor tags and pamphlets and attending training in order to communicate it to the customer
• Be aware of current promotional events and sales
• Maintain good housekeeping standards
• Adhere to Loss Prevention and inventory control and compliance procedures
• Regular, dependable attendance, and punctuality

Qualifications

• Basic understanding of sales principles and customer service practices
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Solid computer skills
• Ability to work with minimal supervision
• Highly organized and able to store items efficiently
• Excellent verbal and written communication skills
• Proficiency in English
• Availability to work flexible shifts

Education and Experience:

Minimum Education (or substitute experience) required:

• High school diploma or equivalent is strongly preferred

Minimum Experience required:

• 1 year work experience as a Retail Sales Associate, Sales Representative, or similar position