Program Manager

Summary Responsible for managing all aspects of a program and corresponding projects. Implements initiatives that support alignment with organizational goals and strategic planning. Leads the communication and collaboration with stakeholders. Develops the program schedule, budget, and various program and project plan details. Analyzes data, prepares reports, and provides regular updates to program leadership. Identifies and escalates issues and risks and recommends solutions. Leads and provides guidance and support to other administrative team members.

Education
Bachelor's Degree required

Can this role accept experience in lieu of a degree?
No

Qualifications

• Bachelor's degree required.
• Minimum of 2-3 years of relevant experience required; experience in Graduate Medical Education (GME), academic medicine, hospital administration, or healthcare operations strongly preferred.
• Experience coordinating complex administrative processes, educational programs, or projects in a fast-paced environment preferred.

Knowledge, Skills and Abilities

• Strong leadership and project management skills, with the ability to effectively coordinate multiple priorities, delegate tasks, manage timelines, and drive results.
• Demonstrates ability to prioritize workload, manage competing demands, and adapt to changing priorities in a dynamic academic medical environment.
• Excellent interpersonal, verbal and written communication skills, with the ability to effectively collaborate with medical residents, faculty, hospital leadership and administrative staff.
• Knowledge of Graduate Medical Education accreditation requirements, regulatory standards, and compliance processes preferred.
• Exceptional attention to detail and commitment to accuracy, confidentiality, and integrity in managing sensitive trainee and program information.
• Proficiency in problem-solving, independent decision-making, and exercising sound judgment in complex situations.
• Ability to work effectively both independently and as part of a collaborative team.
• Proficiency with Microsoft Office Suite and other administrative, scheduling, and database systems.
• Flexibility to work occasional early mornings, evenings, and weekends to support recruitment events, orientations, examinations, graduations, and other programmatic activities.
• Hybrid schedule: Minimum of 2 days onsite per week, with flexibility to work additional days onsite per week during training periods and other peak operational times throughout the year.

Position Summary

The Program Manager supports the MGB/Massachusetts General Hospital (MGH), Department of Anesthesiology Education Office and serves as a key administrative leader for the residency program. This position is responsible for coordinating and managing a wide range of recruitment, onboarding, credentialing, and trainee support activities while ensuring compliance with institutional and accreditation requirements.

Essential Responsibilities:

• Reports directly to the AMC Administrative Director (AD) for Education and works closely with the MGH Residency Program Director and Associate Program Directors.
• Leads and coordinates all aspects of residency recruitment, including interview season planning, applicant communications, recruitment events, and Match-related activities.
• Manages initial and renewal Harvard Medical School appointments for residents, ensuring completion and submission of all required documentation.
• Manages all administrative aspects of the CA-1 Tutorial Program, including planning, coordination, scheduling, participant support and onsite needs.
• Coordinates onboarding and orientation activities for incoming trainees in collaboration with other members of the team.
• Manages onboarding, credentialing, orientation day and compliance requirements for residents rotating into and out of the program, collaborating with departmental and institutional partners to ensure adherence to accreditation, regulatory, and institutional standards.
• Processes trainee verification requests timely.
• Serves as a primary point of contact for residents, faculty, and external stakeholders, providing timely and professional support for day-to-day inquiries.
• Provides operational coverage and continuity during office transitions and periods of increased program activity.
• Performs additional duties and special projects in support of clinical leaders, AMC Administrative Director and other administrative colleagues, including but not limited to coordination and proctoring of the In-Training Examination (ITE), graduation planning, and office initiatives.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.