Service Manager

We're in search of a brilliant Service Manager to help us grow our culture of excellence and adaptable hospitality. We're looking for someone who understands that exceptional hospitality is both an art form and a finely-tuned science - a leader who can translate our vision into moments that guests will remember long after the last plate is cleared. Our ideal Service Manager has a deep love of details and of teaching and genuinely delights in elevating every detail of the guest journey. You're the rare person who finds equal satisfaction in coaching a new server through the perfect table side presentation as you do in creating elegant systems that make daily service easy and efficient. If you're passionate about building remarkable teams, have eagle-eye attention to detail, and believe that true hospitality comes from the heart, we want to talk with you. The need to haves: Experience in fine dining environments where exceptional service is non-negotiable A natural talent for leadership and a genuine passion for developing your team into hospitality professionals The ability to create and implement comprehensive service standards that reflect our restaurant's vision An engaging and warm presence on the floor that simultaneously puts guests at ease and inspires confidence A gift for training and mentorship – you know how to turn service knowledge into muscle memory for your team The skill to maintain perfect composure under pressure, especially when the dining room is at capacity A sharp eye for the subtle details that transform good service into extraordinary experiences Strong business acumen – you understand labor costs, scheduling efficiencies, and service economics Excellent communication skills that translate across leadership, staff, and diverse guests The ability to anticipate needs before they arise and solve problems with creativity and grace Physical and mental stamina to thrive in a demanding hospitality environment Availability to work evenings, weekends, and holidays as our business demands The nice to haves: Experience in Michelin-starred or other exceptional restaurant environments Wine knowledge and/or sommelier certification Fluency in multiple languages Experience opening new restaurants and building service cultures from the ground up Experience with exciting & innovative service approaches that might inspire our team If this sounds exciting and you're someone who has ever been described as having "hospitality in their DNA" we want to meet you. You don't need to check every single box – we value passion, intuition, and the indefinable quality that makes guests feel genuinely cared for. Little Mountain