e-Commerce Lead Team Member

The Role: The e-Commerce Lead Team Member plays a pivotal role in driving team performance and ensuring operational excellence within the organization. This position is responsible for guiding, motivating, and supporting team members to achieve collective goals while maintaining high standards of quality and efficiency. The Lead Team Member acts as a liaison between management and staff, facilitating clear communication and fostering a collaborative work environment. They are instrumental in identifying opportunities for process improvements and implementing best practices to enhance productivity. Ultimately, this role ensures that the team consistently meets or exceeds expectations, contributing to the overall success of the organization. The Lead Team Member must interface well with other team members to create a positive work environment and healthy team culture. Essential Functions and Key Responsibilities: Promote a Safety Culture throughout the Facility; working safe is always the #1 priority; clean as you go to ensure everyone is working in a safe environment. Follow all safety rules & regulations at all times and be a conduit of safety to yourself and others. Provide day‑to‑day leadership and support to team members, ensuring tasks are completed accurately and on time. Coordinate team activities and delegate responsibilities to optimize workflow and resource utilization. Monitor team performance metrics and provide constructive feedback to encourage continuous improvement. Serve as the primary point of contact between team members and management, communicating updates and addressing concerns. Assist in training new team members and fostering a positive, inclusive, and productive team culture. Identify operational challenges and collaborate with management to develop effective solutions. Ensure compliance with company policies and quality guidelines. Other duties as assigned. Requirements of the Position: High School Diploma or equivalent. Associate or bachelor’s degree in business administration, logistics, management or related field preferred. Proven experience in team leadership or a supervisory role. More than one year of experience in a warehouse or related role. Experience in a cold storage facility a plus. Proficient in operating warehouse equipment, such as forklifts, high reach, and pallet jacks. Forklift Certification (pallet jack or high reach) preferred with the ability to attain one upon hire. Must be 18 years or older. Must read, write, speak and understand English. Knowledge and Abilities: The ability to work in a team environment geared towards the common goals of shipping product/customer orders on time and in a safe manner. Strong communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Interact in a professional, friendly and respectful manner. Excellent attention to detail. Positive attitude and strong desire to succeed. Great work ethic. Ability to listen and take direction agreeably. Be on time to work and reliable. Skills: The Lead Team Member utilizes strong communication skills daily to clearly convey expectations and provide feedback, ensuring alignment within the team. Leadership and motivational skills are essential for inspiring team members to perform at their best and fostering a collaborative environment. Organizational skills help in managing schedules, delegating tasks effectively, and prioritizing workload to meet deadlines. Problem‑solving abilities are applied to address operational challenges and implement improvements that enhance team efficiency. Additionally, proficiency with relevant software tools supports tracking performance metrics and streamlining communication across the team. Work Requirements: Must be able to pass a background check and pre‑employment drug test. Must be flexible and be able to work overtime. Must be willing to work weekends and evenings. Dress code is relaxed with a few rules to follow for safety; comfortable, closed‑toe shoes are required. Works in a cold storage facility with exposure to low to below zero temperatures. This job may involve occasional exposure to some disagreeable elements such as dust, noise, etc. Accidents are improbable other than minor injuries. Environment may be fast paced at times. You will be working around moving machines, order pickers and forklifts. Physical Demands: This is not an all‑inclusive list, but it is intended to give an overview of the physical requirement for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job, the employee is regularly required to: Continually: Sit, stand and walk for extended periods of time Continually: Speak, and hear Continually: Lift between 15 and 40 lbs Continually: Maintain attention for long periods of time with constant interruptions Continually: Bend, stoop, twist, push and pull Continually: Work in an environment of 34 degrees for up to 10 to 12 hours per day Occasionally: Reach and pull What We Offer You: Comprehensive benefits package to include medical, dental, vision, HSA, FSA, Short- and Long‑Term Disability, and Life Insurance 401(k) Match Paid Time Off RealCold is an Equal Employment Opportunity Employer. We believe in providing employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr