Tier 1 IT Support Technician

Job Details

Job Location: Murfreesboro, TN (Plant/Office) - Murfreessboro, TN 37129, Position Type: Full Time, Education Level: High School, Travel Percentage: Up to 10%, Job Shift: 1st, Job Category: Information Technology, Tier 1 IT Support Technician – Murfreesboro, TN

Full-Time | Exempt | On-Site

We are seeking a motivated, user-focused Tier 1 IT Support Technician to join our IT team in Murfreesboro, TN. This entry-level role is the first line of support for office, production, and warehouse staff across our locations, covering computers, printers, phones, Microsoft 365, and the production and warehouse devices that keep our bakeries running. Support is provided by phone, remote tools, and in person on the production floor. Experience with our specific systems is not required; training is provided.

About Lewis Bakeries

Lewis Bakeries is a family-owned and operated company founded by three brothers in 1925 in Anna, Illinois. Lewis primarily bakes loaf bread, buns, and rolls under trusted brands including Bunny Bread, Lewis Bake Shop, Healthy Life, and other regional favorites.

Today, Lewis Bakeries operates facilities in LaPorte, Fort Wayne, Vincennes, and Evansville, Indiana, as well as Murfreesboro, Tennessee. Our heritage has been built on quality, reliability, and a commitment to our customers since 1925. Every day, the Lewis family and our dedicated associates rise to the challenge of baking the very best bakery products while maintaining a forward-thinking passion for growth and innovation.

What Makes Us Great

At Lewis Bakeries, we believe in rewarding our employees with a comprehensive compensation and benefits package that supports their health, financial well-being, and professional growth.

Exceptional Total Rewards Package

• Medical coverage with weekly premiums as low as $10 and a low-deductible plan design
• Comprehensive dental coverage, including orthodontic benefits for dependent children
• Company-funded pension plan and a 401(k) with company matching contributions
• Company-paid short-term and long-term disability insurance
• Paid vacation time and paid holidays
• Relocation assistance available for qualified candidates
• Professional development opportunities and long-term career growth

Additional reasons employees choose Lewis Bakeries

• Family-owned company with over 100 years of baking excellence
• Stable and growing organization with a long history of success
• Collaborative culture that values employee engagement, safety, and continuous improvement
• Opportunity to make a meaningful impact as a key member of the bakery leadership team
• Opportunities for growth, development, and career advancement

Key Responsibilities

• Provide first-level support for hardware, software, and connectivity issues for office, production, and warehouse staff at each location.
• Perform password resets and account unlocks following identity verification procedures.
• Help users with VPN and MFA sign-in issues and suspected phishing.
• Assist users with Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint) and Windows 10/11 issues.
• Resolve basic network and Wi-Fi connectivity problems.
• Resolve common printer issues, including supplies, jams, print queues, and driver reinstalls.
• Support bakery production scales and the PRIMS scale software, escalating hardware and configuration problems as needed.
• Troubleshoot bakery iPads and sales Android tablets, including app issues, Wi-Fi, device swaps, and resets.
• Support handheld scan guns locked down to specific applications, including scanning, app access, Wi-Fi, battery, and reset issues.
• Support warehouse scanning users with login issues, label printers, and creating or deactivating operator accounts per documented procedures.
• Provide basic phone system support for desk phones, softphones, and floor and paging phones, including connectivity, voicemail PIN resets, and call issues.
• Provide first-level support for ERP access and printing issues, escalating functional questions to the appropriate team.
• Assist users with document scanning and access in the document management system.
• Support onboarding and offboarding, including workstation, account, and device setup and equipment collection.
• Log and track all requests in the IT ticketing system, following documented procedures for resolution and escalation.
• Maintain clear, professional communication with users and elevate complex issues to other IT team members.

Qualifications

Required

• High school diploma or equivalent.
• Strong communication skills and a customer service mindset.
• Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365.
• Willingness to learn company-specific applications and devices (training provided) and to work hands-on in a production environment.

Preferred

• 6 months to 1 year of experience in a help desk or desktop support role.
• Industry certifications such as CompTIA A+, Network+, or similar.
• Coursework or a degree in Information Technology, Computer Science, or a related field.
• Experience supporting iPads, Android tablets, or rugged scanners such as Zebra, including MDM tools such as SureMDM.
• Exposure to ERP systems (Sage X3 or similar) and VoIP phone systems (3CX or similar).
• Experience working in a manufacturing, food production, or warehouse environment.

Work Environment & Schedule

• Combination of office and bakery production floor environments, with occasional need to travel between departments or locations (6-hour maximum distance).
• Position may require occasional lifting of equipment (up to 50 lbs).
• Work on the production floor requires following food safety and GMP practices, including required protective equipment (e.g., hairnets, no jewelry) and exposure to noise, heat, and cold temperatures.
• Typical business hours with flexibility based on support needs.
• On-call availability required as part of a rotating schedule, including evenings and weekends as needed.

Equal Opportunity Employer

Lewis Bakeries is an Equal Opportunity Employer and Drug-Free Workplace. All qualified candidates will receive consideration for employment without regard to their race, color, religion, sex, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran status.

All candidates must successfully complete a background check, drug test and reference check for further consideration.