Ping Directory SME - Contract

Senior Engineer – CIAM Directory (Ping Directory SME)

The Senior Engineer serves as the subject matter expert for the directory services layer of Gallagher's global Customer Identity and Access Management (CIAM) platform. This role is responsible for the architecture, engineering, and operational stability of Ping Directory and related directory components that support customer-facing authentication, authorization, and identity lifecycle services. The role partners closely with CIAM architecture, API development, Ping Federate, Ping Access, DevOps, QA, and integration teams to deliver a secure, scalable, and highly available directory platform. This position also provides advanced operational support and technical leadership for complex incidents, integrations, and platform enhancements across global environments.

This is a Temp-To-Hire, W-2 position. It is a fully remote role that will need to be based in the U.S. You must meet our U.S. Eligibility requirements for work Authorization.

Key Responsibilities

• Directory Architecture & Engineering
• Act as the primary subject matter expert for Ping Directory and Ping Data Proxy within the CIAM service.
• Design, implement, and maintain highly available, scalable directory architectures across multiple regions and environments.
• Own directory schema design, indexing strategies, access control instructions (ACIs), and performance tuning.
• Ensure directory configurations support CIAM non-functional requirements including availability, resiliency, performance, and security.
• CIAM Platform Integration
• Partner with Ping Federate, Ping Access, API, and integration teams to support authentication, authorization, JIT provisioning, and profile management use cases.
• Provide technical guidance to application teams on directory integration patterns and identity data modeling.
• Support migrations, modernization efforts, and M&A integrations involving directory services.
• Operations & Support
• Provide L3/L4 operational support for Ping Directory and related components, including participation in major incident response.
• Troubleshoot complex directory issues involving replication, synchronization, access controls, and data integrity.
• Develop and maintain operational runbooks, monitoring standards, backup and recovery procedures, and disaster recovery documentation.
• Security, Compliance & Governance
• Ensure directory implementations align with security, privacy, and regulatory requirements.
• Operate within established SDLC and ITSM processes, including change management and access governance.
• Collaborate with security architecture and governance teams to review and defend directory design decisions.
• Technical Leadership
• Mentor CIAM engineers and operations staff on directory best practices and troubleshooting techniques.
• Contribute to CIAM roadmap planning by identifying risks, technical debt, and opportunities for optimization and automation.

About You

Required Qualifications:

• 5–10 years of experience designing and supporting enterprise directory services.
• Deep hands-on expertise with Ping Directory, including schema management, replication, ACIs, and performance tuning.
• Strong knowledge of LDAP-based directory services and identity data lifecycle management.
• Experience integrating directory platforms with Ping Federate, Ping Access, and API-driven CIAM solutions.
• Strong understanding of Active Directory and Azure Active Directory integration and synchronization concepts.
• Experience with data synchronization tools and scripting languages such as PowerShell, Python, or Bash.
• Proven ability to troubleshoot complex production issues in high-availability environments.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to diverse stakeholders.

Preferred Qualifications:

• Experience supporting large-scale, customer-facing CIAM platforms.
• Familiarity with Ping Data Proxy, certificate management, PKI, and TLS.
• Experience operating global 24x7 production platforms with strict SLA requirements.
• Prior experience in regulated environments with strong security and compliance expectations.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity. Click Here to review our U.S. Eligibility Requirements. Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.