Shift Manager

Shift managers are responsible for the day-to-day operations of McDonald’s restaurant. Shift managers make sure our customers receive fast, friendly, and accurate service according to McDonald’s principles. Candidates should have at least one year of prior experience as a manager, preferably with a food or customer service background, along with excellent references. Responsibilities Dress for success. You are an example to everyone working in the restaurant. Always arrive for your shift in a complete, clean manager uniform (hat, shirt, tie, pants, belt, non‑skid shoes with socks) and a SMILE. The smile is non‑negotiable and is contagious. Always have a pen available. Be energetic and motivated. Show passion for customer service. Lead by example. Demonstrate excellent people skills. Recognize potential issues before they become problems and react quickly and calmly. Communicate. Communicate. Communicate. Share targets and goals with the crew throughout your shift. Each new shift, speak with the shift manager running the prior shift and communicate with the shift manager taking the shift following yours. Show responsibility. Empower yourself to ensure food safety procedures and cash controls are being followed. Make each criticism a “training” moment for crew members. Be fair but firm when supervising others. Respond to any customer or crew incidents according to company policies and procedures. Become a manager at McDonald’s is more than a job. It is an opportunity to help chart a daily course for a multi‑million dollar restaurant. Benefits Flexible schedules – We try our best to work with your schedule to accommodate your needs. Competitive pay – You will receive performance reviews often, especially early in your career. The greater flexibility you demonstrate in your availability (weekends, evenings, etc.), the greater your compensation. Meals – One free meal per shift worked. Uniforms – Manager shirts and ties are provided by the company. Educational opportunities – Through McDonald’s Archways to Opportunity, you may be eligible for college scholarships, GED tutoring, or English as a second language instruction. Skills development – This position lets you develop customer service and sales skills. You also will advance your teamwork, problem resolution, and people skills while you work with and serve a variety of personalities. #J-18808-Ljbffr McDonald'