Executive Casino Host

Virgin Hotels Chicago

YOUR MISSION (The Job Description)

This position is responsible for cultivating Casino Player Development, including developing and maintaining Virgin Hotels Las Vegas and Casino's high-value player market strategy and programs. Responsible for bringing new and reactivating inactive business while maintaining a database of high-worth players in order to contribute to the profitability of Virgin Hotels Las Vegas and the Casino's business plan.

THE NITTY-GRITTY (The Essential Job Duties)

Works to develop and implement strategies to cultivate the market for new and existing high-value casino guests
Manages and is responsible for the player development program
Monitors and evaluates all player development projects to ensure successful execution leading to the achievement of department goals and contributing to company profitability
Hosts high value guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits
Must love people and have a passion for serving others and the community
Other duties as assigned
Attend required training sessions offered by Virgin Hotels Las Vegas
Perform the duties described in compliance with local laws and regulations
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino operations
Have knowledge of the Hotel's programs to address problem gambling
Reports any acts of wrongdoing on behalf of any staff member that they know of

WHAT IT TAKES (The Qualities We Look For)

Ability to communicate effectively at all times, with guests as well as all levels of team members
Ability to review and comprehend reports and all necessary documentation
Ability to observe and direct actions of fellow Casino Marketing Executive Team Members
Have working knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino operations
Have working knowledge of the casino's programs to address problem gambling

MUST HAVE'S

Current, legal, and unrestricted ability to work in the United States
A minimum of 5 years' hosting experience is required.
Established book of VIP Casino players
Ability to obtain gaming license
TAM card with a minimum of six months of validity are required
Public relations skills, knowledge of general casino operations, and strong analytical abilities are important
Responsible for and involvement with the design and implementation of casino marketing programs
Basic knowledge of player rewards programs

WOULD BE NICE TO HAVE'S

Bachelor's degree in Marketing, Business, Hospitality, or a related field preferred
Minimum eight years of progressive experience in casino services
Bilingual (Spanish, Mandarin, or other languages) is a plus
Familiarity with CRM platforms and campaign tracking tools
Event planning or hospitality experience is a plus

THE WORKING CONDITIONS

Ability to move around all work areas effectively and efficiently
May stand and walk for a majority of the shift. Proper footwear is required
Must be tolerant to varying conditions of sound levels, extreme temperatures, illumination, smoke, air quality, and pet hair/dander
Must be able to work in a fast-paced, noisy environment typical of a casino setting
Ability to utilize computer equipment and software customary to this position

VALUABLE TRAITS

50% logical / 50% creative / 100% AWESOME
Enjoy working with a team and alone as the situation dictates
Adaptive, Flexible!
Embody "great attitude"
Unwavering integrity and endless work ethic
Appreciate constructive feedback, as well as graciously providing the same
Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Apply

Vacancy posted 1 day ago

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