Executive Casino Host
Virgin Hotels
YOUR MISSION (The Job Description) This position is responsible for cultivating Casino Player Development, including developing and maintaining Virgin Hotels Las Vegas and Casino's high-value player market strategy and programs. Responsible for bringing new and reactivating inactive business while maintaining a database of high-worth players in order to contribute to the profitability of Virgin Hotels Las Vegas and the Casino's business plan. THE NITTY-GRITTY (The Essential Job Duties)
- Works to develop and implement strategies to cultivate the market for new and existing high-value casino guests
- Manages and is responsible for the player development program
- Monitors and evaluates all player development projects to ensure successful execution leading to the achievement of department goals and contributing to company profitability
- Hosts high value guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits
- Must love people and have a passion for serving others and the community
- Other duties as assigned
- Attend required training sessions offered by Virgin Hotels Las Vegas
- Perform the duties described in compliance with local laws and regulations
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino operations
- Have knowledge of the Hotel's programs to address problem gambling
- Reports any acts of wrongdoing on behalf of any staff member that they know of
- Ability to communicate effectively at all times, with guests as well as all levels of team members
- Ability to review and comprehend reports and all necessary documentation
- Ability to observe and direct actions of fellow Casino Marketing Executive Team Members
- Have working knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino operations
- Have working knowledge of the casino's programs to address problem gambling
- Current, legal, and unrestricted ability to work in the United States
- A minimum of 5 years' hosting experience is required.
- Established book of VIP Casino players
- Ability to obtain gaming license
- TAM card with a minimum of six months of validity are required
- Public relations skills, knowledge of general casino operations, and strong analytical abilities are important
- Responsible for and involvement with the design and implementation of casino marketing programs
- Basic knowledge of player rewards programs
- Bachelor's degree in Marketing, Business, Hospitality, or a related field preferred
- Minimum eight years of progressive experience in casino services
- Bilingual (Spanish, Mandarin, or other languages) is a plus
- Familiarity with CRM platforms and campaign tracking tools
- Event planning or hospitality experience is a plus
- Ability to move around all work areas effectively and efficiently
- May stand and walk for a majority of the shift. Proper footwear is required
- Must be tolerant to varying conditions of sound levels, extreme temperatures, illumination, smoke, air quality, and pet hair/dander
- Must be able to work in a fast-paced, noisy environment typical of a casino setting
- Ability to utilize computer equipment and software customary to this position
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates
- Adaptive, Flexible!
- Embody "great attitude"
- Unwavering integrity and endless work ethic
- Appreciate constructive feedback, as well as graciously providing the same
- Tenacious and self-motivated
Vacancy posted 2 days ago
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