FedEx - Retail Customer Service Associate $16-$22/hr (Northampton)

FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations assisting customers with shipping services, printing services, and business service solutions. Retail Customer Associates are responsible for greeting customers, processing shipping orders, printing and copying documents, handling packaging and labeling, operating cash registers, and providing customer service for shipping, mailing, and printing needs. Employees help customers choose shipping options, process payments, prepare packages for shipment, and ensure packages are properly labeled and entered into the FedEx tracking system. This position typically pays $16 to $22 per hour, with opportunities for overtime pay, performance bonuses, and shift differential pay for evening or weekend shifts.

Retail Customer Associates are also responsible for operating printing and copying equipment, assisting customers with document printing, scanning, faxing, and business services, answering phones, managing customer orders, and maintaining a clean and organized retail store environment. Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures while providing professional customer service.

FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations assisting customers with shipping services, printing services, and business service solutions. Retail Customer Associates are responsible for greeting customers, processing shipping orders, printing and copying documents, handling packaging and labeling, operating cash registers, and providing customer service for shipping, mailing, and printing needs. Employees help customers choose shipping options, process payments, prepare packages for shipment, and ensure packages are properly labeled and entered into the FedEx tracking system. This position typically pays $16 to $22 per hour, with opportunities for overtime pay, performance bonuses, and shift differential pay for evening or weekend shifts.

Retail Customer Associates are also responsible for operating printing and copying equipment, assisting customers with document printing, scanning, faxing, and business services, answering phones, managing customer orders, and maintaining a clean and organized retail store environment. Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures while providing professional customer service.

Full-time employees may be eligible for benefits including medical, dental, and vision insurance, 401(k), paid time off, paid holidays, tuition reimbursement, employee discount programs, and opportunities for advancement into Lead Consultant or Store Manager roles. Some locations may also offer sales incentives or performance bonuses based on store performance and services sold.