Field Support Technician

$20 - $25 per hour

Cynet Systems

Battle Creek, MI

Job Overview:

Pay Range: $20.00hr - $25.00hr

Requirement/Must Have:

Minimum 3 years of relevant experience.
A+ Hardware certification.
Proficiency in Windows OS, MS Office, O365, and Mac OS.
Experience with ticketing systems such as ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management).
Hands-on experience with imaging and reimaging Windows Operating systems for Desktops and Laptops.
Working knowledge of imaging utilities such as Ghost and SCCM.
Demonstrated proficiency in Microsoft OS and Microsoft applications.
Working knowledge of Microsoft Active Directory and GPO.
Advanced knowledge of client-side management tools including Microsoft Active Directory, GPO, and Systems Center Configuration Manager (SCCM).
Experience supporting printers in an enterprise environment.
Advanced troubleshooting skills with hard drive encryption software.
Experience with IMACD (Install, Move, Add, Change, Dispose) tasks.

Responsibilities:

Disconnect and reconnect computer workstations, peripherals, and phone equipment.
Perform imaging and reimaging of Windows Operating systems for Desktops and Laptops.
Execute IMACD and Asset Inventory tasks.
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops.
Use remote desktop connectivity applications to solve common issues.
Deliver and set up PC equipment for end-users.
Use trouble ticketing system to accept assignments, document work events, and verify customer satisfaction.
Provision and support wireless devices including Android and iPhone.
Install desktop software and perform advanced troubleshooting.
Support printers in an enterprise environment.
Troubleshoot and resolve end-user IT issues for PCs, tablets, mobile phones, and other IT devices.
Coordinate, plan, and schedule IMACDs with all affected IT functions.
Document processes to enable IMAC execution for software and equipment components.
Conduct site surveys to determine location requirements for equipment moves.
Confirm that all equipment, software, parts, network, and cabling are available for scheduled IMAC activities.
Schedule and dispatch appropriate technicians or third-party vendors to IMAC locations.
Cancel network transport services that are no longer required after completing IMACD tasks.

Nice to Have:

Microsoft certification.
ITIL certification.
CCNA certification.
Experience with Mac OS.
Experience with Apple OS X.

Skills:

Hardware Support (PC, Laptop, Tablet, Printers, Smart Phones, Desk Phones).
Video Conference Room Devices (Audio & Video).
Windows 10, Windows 7, Windows Vista, Windows XP.
Windows Server 2012, 2008 r2, 2008, 2003.
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Active Directory.
SCCM.
ServiceNow.
Strong troubleshooting skills.
Strong customer service skills.
Strong verbal and written communication skills.

Qualification And Education:

A+ Hardware certification.
Relevant technical experience in field support or desktop support.

Physical Requirements(Due to nature of job, The candidate must have):

Ability to move, lift, and carry 50 lbs of weight.
Ability to safely move equipment point to point using wheeled carts and vehicles.

Apply

Vacancy posted 5 days ago

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